Error: Selected disk does not exist (21) Module-SRE-700

thiago.tomen · ‎05-10-2013

Already tried everything that the recovery cisco commands, anyone have idea how to solve the problem of the print shown in print?

Initializing memory #2. Please wait...

This may take a minute....

Serial ATA Port 0 : Hitachi HTE545050B9A300

DDR Memory 4096 MB detected

Intel(R) Core(TM)2 Solo CPU L3400 @ 1.86GHz

BIOS SM 3.52.8, BIOS Build date: 02/08/2011

System now booting...

Please wait...

Please press P to select Primary Boot Loader ...

or S to select Secondary Boot Loader ...

or wait to boot from default configuration ...

.......................................................................................................

Now booting from primary boot loader....

Authenticating boot loader....

Primary Boot Loader Authenticated - booting....

ServicesEngine boot-loader> install_key waas-accelerator-4.4.5c.4-k9.bin

Keyfile Size 202814577 over limit 32768 will not burn into flash

ServicesEngine boot-loader> verify

Loading disk:/bzImage ... Unable to load image

Error: Selected disk does not exist (21)

Unable to boot image

Unrecognized command

ServicesEngine boot-loader>

#service-module sm 1/0 session

Trying 172.20.245.1, 2067 ... Open

Please wait...

Please press P to select Primary Boot Loader ...

or S to select Secondary Boot Loader ...

or wait to boot from default configuration ...

.......................................................................................................

Now booting from primary boot loader....

Authenticating boot loader....

Primary Boot Loader Authenticated - booting....

Please enter '***' to change boot configuration:

Trying to reset Service Module SM1/0.

May 7 11:27:33.055: %SRE_SM-6-STATE_CHANGE: SM1/0 changing state from SERVICE_MODULE_STATE_ERRQ to SERVICE_MODULE_STATE_SHDN

Initializing memory #1. Please wait...

Initializing memory #2. Please wait...

This may take a minute....

Serial ATA Port 0 : Hitachi HTE545050B9A300

DDR Memory 4096 MB detected

Intel(R) Core(TM)2 Solo CPU L3400 @ 1.86GHz

BIOS SM 3.52.8, BIOS Build date: 02/08/2011

System now booting...

Please wait...

Please press P to select Primary Boot Loader ...

or S to select Secondary Boot Loader ...

or wait to boot from default configuration ...

.......................................................................................................

Now booting from primary boot loader....

Authenticating boot loader....

Primary Boot Loader Authenticated - booting....

Please enter '***' to change boot configuration:

Detect and Initialize network device

Backup current platform configurations....

SRE step 1 - SM registration...

Finding (hd1,3)/296e03bc-3236-4a68-a178-688e56400a1e, failed

Local install not supported

Response - no installation needed (len: 422)

SRE Installation Not Needed

Restoring orignial configuration...

Updating flash with bootloader configuration.

Please wait ................... done.

May 7 11:29:03.331: %SM_INSTALL-6-INST_RBIP: SM1/0 received msg: RBIP Registration RequestLoading disk:/bzImage ... Unable to load image

Error: Selected disk does not exist (21)

Unable to boot image

þ

Initializing memory #1. Please wait...

Initializing memory #2. Please wait...

This may take a minute....

Serial ATA Port 0 : Hitachi HTE545050B9A300

DDR Memory 4096 MB detected

Intel(R) Core(TM)2 Solo CPU L3400 @ 1.86GHz

BIOS SM 3.52.8, BIOS Build date: 02/08/2011

System now booting...

Please wait...

Please press P to select Primary Boot Loader ...

or S to select Secondary Boot Loader ...

or wait to boot from default configuration ...

.......................................................................................................

Now booting from primary boot loader....

Authenticating boot loader....

Primary Boot Loader Authenticated - booting....

Please enter '***' to change boot configuration:

Detect and Initialize network device

Backup current platform configurations....

SRE step 1 - SM registration...

Finding (hd1,3)/296e03bc-3236-4a68-a178-688e56400a1e, failed

Local install not supported

Response - no installation needed (len: 422)

SRE Installation Not Needed

Restoring orignial configuration...

Updating flash with bootloader configuration.

Please wait ................... done.

May 7 11:30:31.339: %SM_INSTALL-6-INST_RBIP: SM1/0 received msg: RBIP Registration RequestLoading disk:/bzImage ... Unable to load image

Error: Selected disk does not exist (21)

Unable to boot image

ú

Initializing memory #1. Please wait...

Initializing memory #2. Please wait...

This may take a minute....

Serial ATA Port 0 : Hitachi HTE545050B9A300

DDR Memory 4096 MB detected

Intel(R) Core(TM)2 Solo CPU L3400 @ 1.86GHz

BIOS SM 3.52.8, BIOS Build date: 02/08/2011

System now booting...

Please wait...

Please press P to select Primary Boot Loader ...

or S to select Secondary Boot Loader ...

or wait to boot from default configuration ...

.......................................................................................................

Felix Arrieta · ‎05-16-2013

Hello Thiago,

I did some research and most of similar cases were solved with RMA. You could request TAC for a Failure Analysis to figure out further.

Saludos,

Felix

thiago.tomen · ‎06-03-2013

Hi,

Opened a tac and managed to get the resolution of the problem. For those with the same problem reported by me above just follow the procedure below:

1. uninstall existing SRE-V software

http://www.cisco.com/en/US/docs/interfaces_modules/services_modules/sre_v/1.5/user/guide/software.html#wp1055364

2. run sm-hw-util to set sata mode to IDE

http://www.cisco.com/en/US/docs/interfaces_modules/services_modules/sre_v/1.5/user/guide/software.html#wp1091438

3. configure a static, 32bit route to point the service module IP address to the SM slot/0 interface

ip route 255.255.255.255 SM slot/0

4. install WAAS:

http://www.cisco.com/en/US/docs/app_ntwk_services/waas/waas/v421/module/installation/guide/wssmcfg.html#wp47040

http://www.cisco.com/en/US/docs/interfaces_modules/services_modules/sre_v/1.5/user/guide/software.html#wp1091438