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Getting Error on ACE throughput license upgradation

samir ahmed
Level 1
Level 1

We are trying to upgrade throughput on ACE appliance 4710, getting below mentioned Error.

we got license file from Cisco first license is for 0.5 to 1g, 2nd 1g to 2g and 3rd one is for 2g to 4g.

our environment is critical, hence we are doing upgrade on Secondary appliance first. for that we are first isolating Secondary appliance by disabling uplink switchport.

ACE-Shared/Admin# license install disk0:ACE20121016124306914.lic

Installing license... failed: Can't install this license with the current count

ACE-Shared/Admin# license install disk0:ACE20120918084330224.lic

Installing license... failed: Can't install this license with the current count

ACE-Shared/Admin# license install disk0:ACE20121016124306914.lic

Installing license... failed: Can't install this license with the current count

sh license status

Licensed Feature                            Count

------------------------------------        -----

Compression Performance in Mbps             2000     

Web Optimization Concurrent Conns.          105      

SSL transactions per second                 7500     

Virtualized contexts                        20       

Module bandwidth in Gbps                    1.0   

sh license usage

License                      Ins   Lic    Status   Expiry Date   Comments

                                  Count

--------------------------------------------------------------------------------

ACE-AP-C-UP1                  No     -    Unused                 -

ACE-AP-C-UP2                  No     -    Unused                 -

ACE-AP-C-UP3                  No     -    Unused                 -

ACE-AP-01-LIC                 No     -    Unused                 -

ACE-AP-01-UP1                 No     -    Unused                 -

ACE-AP-02-LIC                 No     -    Unused                 -

ACE-AP-02-UP1                 No     -    Unused                 -

ACE-AP-04-LIC                 No     -    Unused                 -

ACE-AP-04-UP1                 No     -    Unused                 -

ACE-AP-04-UP2                 No     -    Unused                 -

ACE-AP-VIRT-5                 No     -    Unused                 -

ACE-AP-500M-LIC               No     -    Unused                 -

ACE-AP-VIRT-020               No     -    Unused                 -

ACE-AP-C-100-LIC              No     -    Unused                 -

ACE-AP-C-500-LIC              No     -    Unused                 -

ACE-AP-C-500-UP1              No     -    Unused                 -

ACE-AP-OPT-50-K9              No     -    Unused                 -

ACE-AP-C-1000-LIC             No     -    Unused                 -

ACE-AP-C-2000-LIC             No     -    Unused                 -

ACE-AP-OPT-LIC-K9             No     -    Unused                 -

ACE-AP-OPT-UP1-K9             No     -    Unused                 -

ACE-AP-SSL-05K-K9             No     -    Unused                 -

ACE-AP-SSL-07K-K9             No     -    Unused                 -

ACE-AP-SSL-100-K9             No     -    Unused                 -

ACE-AP-SSL-UP1-K9             No     -    Unused                 -

ACE-AP-SSLUP-5K-K9            No     -    Unused                 -

ACE-AP-VIRT-020-UP            No     -    Unused                 -

4 Replies 4

sivaksiv
Cisco Employee
Cisco Employee

Hi,

With A4.x release you might require a base or upgrade license followed by the actual bandwidth license. Or delete all the existing licenses and install new licenses received.

http://www.cisco.com/en/US/docs/interfaces_modules/services_modules/ace/vA5_1_0/configuration/administration/guide/license.html#wp1123452

=

HTH,

Siva

We have version A5(2.0) license usage you can see the first output.

could Anyone tell us how to get base license.

important thing is to take consdiration we are doing upgradation process offline(all interface on ace in disabled mode)

Hi Samir,

You need to contact licensing@cisco.com to get that license.

Are you doing the upgrade only for the bandwidth?  Can you send me the txt file with the license?

---------------------
Cesar R
ANS Team

--------------------- Cesar R ANS Team

Jorge Bejarano
Level 4
Level 4

Samir,

You cannot directly install that license if you do not have a base feature license before.

It is like a checklist, you require the previous one before this one to properly install it.

Contact the Licensing team with the link Cesar gave you.

Jorge

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