HTTP content not fully loading

[drex_72]

We have a CSS11506 w/ SSL terminator (Version 7.20.2.06). Currently we are using the SSL terminator to handle encryption/decryption with the self-sigend test certificate. Traffic from the client to the CSS11506 is over HTTPS.

Behind the CSS11506 we have two web servers running Oracle9ias serving a web application over HTTP. I believe the configuration on the CSS11506 is correct as I am able to access the web pages effectively. The CSS11506 is configured to use advanced-balance arrowpoint cookies for session statefulness.

The problem we are having is sometimes the web page on the client does not load completely and we actually get pieces of HTML code on the page (ex. <span style="color:#0000A0;).

I've put the CSS11506 into debug mode, but there's no relevant information being logged. The logs on the web servers show nothing out of the ordinary.

It's almost like the page just stops being served at some point. Has anyone else seen a similar issue such as this?

[drex_72]

Just as an update, I reconfigured the CSS11506 to use the backend SSL servers.

So far I have been unable to duplicate this problem. It's good that I have a workaround, but defeats the purpose of using the SSL module.

[hsuc]

I had a problem before with SSL where the page would either have missing images or certain part of the page would not load. In one case it was the style sheet and the fonts on the page would not display correctly. The problem was not easy to reproduce. Not every PC had this problem, only a few.

The problem was later identified as bug CSCed21013 and 7.20.2.08 has the fix. I upgraded ours to 20.2.12 and it fixed the problem.

One sympton was in the IIS log. For the entries where the failure occured, there were garbage characters before the method, for example, É)ͦGET. The garbage portion is random followed by either GET or POST.

[drex_72]

Thanks for the reply.

I upgraded our CSS11506 to version 7.20.4.05 however this does not seem to have resolved our problem.

I started running some captures from the server side and it looks like the server is sending all of the information (pages/html code), but on the client side it's not all getting there. Looks like the breakdown is somewhere between the client and the SSL Termination module.