IWAN WAAS for Cisco Finesse Contact Center efficiency
When Cisco Finesse agents (https based contact center) are nearing "tolerable" latency despite having adequate WAN bandwidth, if Cisco WAAS was deployed at both the data center with UCCX (contact center server) and at the agent branch location, would this aid in improving the agent experience?
I have agents in which Finesse may take up to 10 seconds to refresh, so I am hopeful that this may help measurably reduce that.
I have read that some have deployed WAAS for WebEx and Salesforce SaaS, but it is unclear if the results were measureable.
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The HTML5 plug installation is successful. But I get the following error while I click on AVE. The other icons are showing up the results except AVE. Please let me know your SME thoughts on this error.
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