Minor Alarm : unsupported_client in 4.2.3c

[dhanasekaran.r]

Hi All,

We are seeing Minor alarm unsupported_client in some of the WAE. When i did alarm detail support it shows no action required. But I would like to understand why the alarm is created. We have not seen in the previous code 4.1.5f.

abcdwa1#sh al de sup

Critical Alarms:
----------------
None

Major Alarms:
-------------
None

Minor Alarms:
-------------
        Alarm ID                 Module/Submodule               Instance
   ---------------             --------------------          ---------------
   1 unsupported_client        MAPI_AO                      MAPI Instance           
     Apr 28 09:02:39.332 CDT, Communication Alarm, #000009, 23000:23002
     unsupported_client_detected

     /alm/min/MAPI_AO/unsupported_client:
    
         Unsupported MAPI client.
    
     Explanation:
         There is an unsupported MAPI client in the network.
    
     Action:
         No action is required. This message is provided for
         information only.
    
    
    
   

[ahskhan]

Hello,

You see this alarm since there are clients which are using encrypted

MAPI connection to Exchange server and hence WAAS code will raise this

alarm. The alarm itself is informational and simply point out that MAPI

client is encrypted and hence MAPI acceleration will not help improve

performance.

However this alarm should go away automatically, If not you may be hitting a

timer issue on alarm. Let me know if this is the case. Thanks.

Ahsan