recovery for cache engine 550

[amgaa]

I'm trying to recover cache engine 550 I downloaded image for cache engine 550 (ce550-cache-251.bin). I 've got this messages. anyone know what is this mean ?? I'm sure I downloaded right image file.

This image supports models CE505,CE550 and this appliance is a 00000

[mmellet]

I think the image that you have downloaded is not compatible with the CE 550. Thats the reason you are getting the error message. Please choose the appropriate image for the CE and try again