E-mail setup

[Brian Bergin]

When setting up e-mail and something fails, it'd be very helpful to get the verbose session transcript to see what's happening.  Thus far I'm unable to get FindIT to send via Office 365 despite copying/pasting credentials and server info.

[Brian Bergin]

BTW, the same exact credentials work fine to send e-mail from an IMAP/SMTP account setup in Outlook 2016.  

Also, I see where you're giving the reply information I was looking for previously, I didn't wait long enough for the second bar to show.  I recommend removing the first "Failed to send to..." bar and just said "Failed: REASON HERE" in a single bar.

[Brian Bergin]

It's also interesting that another Cisco beta device I'm testing also fails to send via Office 365's smtp servers.  That said, RV325 and ISA570W devices can connect and send using smtp.office365.com without issue.  The biggest difference I see is in FindIT and the other device we have options of the type of authentication where the RV325 and ISA570W do not.  However, those devices are authenticating is how FindIT needs to be able authenticate.

[David Harper]

Ok, thanks for this.  I'll get engineering to take a look at it.  Is the other beta device you mentioned that has the problem also a Small Business router by any chance?

Cheers,
Dave.

[Brian Bergin]

Yes, wasn't sure if I could mention what it was or its model # here.

[David Harper]

Shhh....Secret Squirrel

[David Trad]

This is a closed forum... I want to know what I am missing out on darnit! no secret squirrels please LOL

[Brian Bergin]

One of those things that as someone who deals with HIPAA privacy contracts for multiple medical clients I have always taken NDAs very seriously.  I'm sure David will share if he can.

[chucui]

2 error messages problem will be fixed soon, I opened a defect to track it.

Thanks,
Brian

[Brian Bergin]

Office 365 e-mails are now flowing!

[David Harper]

Glad to hear it.

Cheers,
Dave.