OnPlus Autotask integration.

[JOHN NIKOLATOS]

Trying to set up OnPlus to integrate with Autotask Go account.  Doesnt seem to be working right.  I can not get an alert to create a ticket in Autotask.  I am wondering if there is a place where I can check logs or is there docs on how this service should be set up or how to troublshoot?

Thanks.  

[clbernie]

The instructions on how this should be set up are described in the application note on Integrating Autotask Service Desk Ticketing with the Cisco OnPlus portal.

It's available here:

http://www.cisco.com/en/US/docs/net_mgmt/other_net_mgmt/onplus/application_notes/autotask/onplus_autotask_integration_app_note.pdf

If the instructions do not work for you, let us know and we'll take a look.

thanks,

Clare Bernier

CIsco  OnPlus Technical Documentation

[JOHN NIKOLATOS]

not working.  Just to mention I have Autotask GO not full version of Autotask.  Any suggestions on how to troublshoot?

[Michael Holloway · Accepted solution]

Hi John,

Autotask Go! does not currently support Web Services API. If that changes in the future, we may be able to add OnPlus support for it.