Release r7.7 of the OnPlus Service provides a new WAN Connection State Monitor that allows you enable and disable OnPlus WAN connection monitoring and configure settings to control the sensitivity of the WAN up/down monitor. In prior releases of OnPlus, WAN connection monitoring was always enabled and no configuration settings were provided. The following notes apply to using the WAN Connection State Monitor: To access the WAN Connection State monitor, open the device window for the WAN connection device (root device) on the network or the ON100 device and select the Monitors tab. By default, WAN Connection State Monitor is Enabled. You can configure the monitor to raise a WARNING-level event immediately if site connectivity is lost unexpectedly--or to wait for a specified length of time before raising the event level from NOTICE to WARNING event if the site is still down. NOTE: If you want the WAN monitoring to behave exactly as it did in releases prior to r7.7,  simple enable the Immediately on detection of WAN outage option. NOTICE-level events are raised if loss of site connectivity is due to a controlled shutdown or reboot of the ON100 (for example, ON100 firmware upgrades or user-initiated reboot). These are normal, operational situations and cannot be raised in severity to WARNING . Site up/down event messages and notifications have also been updated to reflect these changes. For example, here are some sample event messages showing the severity level being raised from the initial NOTICE to a WARNING for a more persistent outage: ... View more

Cisco OnPlus  Market Trial / Beta Partners who have accounts on the Beta portal  (www.onplusbeta.com) have the option of creating a new Partner Account on the  production portal (www.cisco-onplus.com). They can then use previously deployed  ON100 Network Agents to transition customers on the Beta portal to the  production portal. The following  support policies apply to the Cisco OnPlus Beta and Production sites: onplusbeta.com  is the Beta portal for OnPlus Partners. Partners who choose to participate in  using this site do so with the understanding that this is not the production  service, and that the level of support is best effort. Users of the Beta portal  will have an opportunity to preview new features in OnPlus and provide  feedback. cisco-onplus.com  is the production portal for OnPlus. This is the official service supported by  Cisco. Any partner that is using OnPlus in a managed service should be using the  production portal. The original prototype appliances used for Beta, the  PLG1000s, are not supported on the production portal. Only the ON100-K9  appliances are supported.  The following requirements and limitations apply when transitioning from  the Beta portal to the production portal: Partner Account data, settings, and Customer data are not  migrated. You must sign up and create a new Partner Account, add  accounts for the customers you wish to transition, and re-activate each  customer's ON100 Network Agent with the production portal.You can, however, use  the same Cisco.com login when creating your Partner Account on the production  portal. The  customer sites being transitioned must have ON100 Network Agent (ON100-K9)  hardware. PLG1000 "plug" appliances provided to Beta users are not  supported on the production portal. Instructions For each customer to be transitioned, reset their ON100 Network Agent  to Factory Defaults.This removes all customer data and configuration from the  ON100. You can do this remotely via the OnPlus portal by  opening a Web connection to the ON100 Network Agent. Log in as  admin and enter the password displayed on the  Profile page for that customer. Once you are logged in to the  customer's ON100 Network Agent, click the Maintenance link at  the top of the page, then choose the Factory Reset option.  If you have physical access to the ON100 Network  Agent, you can press and hold in the RESET button on the back of the device for  more than 12 seconds to initiate the factory reset. If you no longer need the  customer account or any of the data associated with it, you can delete it. To  delete a customer, select the customer, choose Profile >  Profile from the customer Dashboard menu, and click the  Delete option. When you delete a customer, all data is  permanently removed from the OnPlus portal. Go to www.cisco-onplus.com, click the  Sign Up link, and follow the onscreen instructions to create a  Partner Account. You should receive a Welcome email within a few  minutes. Click the link  in the Welcome email to go to cisco-onplus.com and log in to the  portal. Accept the Terms  and Conditions. From the Partner  Overview page, click + Add Customer and create a customer  record for each of the customers you want to transition. The customer list will  show that the customers are Awaiting Activation. Activate each  customer's ON100 Network Agent as you normally would. Since the Web browser on  the device being used to activate the ON100 must be on the customer LAN, you can  go onsite to do the activation. Alternatively, if you have VPN or alternate  access into the customer's site, use a tool such as VNC or RDP to a host at the  customer's site that you want to use for the activation. See the ON100 Network  Agent Quick Start Guide or Chapter 2 of the OnPlus Portal User  Guide, "Getting Started with Cisco OnPlus," for detailed activation  steps. After the initial discovery, re-enter device access credentials as  needed and select drivers for unknown devices. Re-create any notification delivery rules and contacts, schedule reports,  re-upload Cisco firmware, add applications, and re-create any other custom  settings for devices or customers. See the Cisco OnPlus Portal User  Guide for instructions. ... View more

Cisco OnPlus Market Trial / Beta Partners who have accounts on the Beta portal (www.onplusbeta.com) have the option of creating a new Partner Account on the production portal (www.cisco-onplus.com). They can then use previously deployed ON100 Network Agents to transition customers on the Beta portal to the production portal. The following support policies apply to the Cisco OnPlus Beta and Production sites: onplusbeta.com is the Beta portal for OnPlus Partners. Partners who choose to participate in using this site do so with the understanding that this is not the production service, and that the level of support is best effort. Users of the Beta portal will have an opportunity to preview new features in OnPlus and provide feedback. cisco-onplus.com is the production portal for OnPlus. This is the official service supported by Cisco. Any partner that is using OnPlus in a managed service should be using the production portal. The original prototype appliances used for Beta, the PLG1000s, are not supported on the production portal. Only the ON100-K9 appliances are supported.  The following requirements and limitations apply when transitioning from the Beta portal to the production portal: Partner Account data, settings, and Customer data are not migrated. You must sign up and create a new Partner Account, add accounts for the customers you wish to transition, and re-activate each customer's ON100 Network Agent with the production portal.You can, however, use the same Cisco.com login when creating your Partner Account on the production portal . The customer sites being transitioned must have ON100 Network Agent (ON100-K9) hardware. PLG1000 "plug" appliances provided to Beta users are not supported on the production portal. Instructions For each customer to be transitioned, reset their ON100 Network Agent to Factory Defaults.This removes all customer data and configuration from the ON100. You can do this remotely via the OnPlus portal by opening a Web connection to the ON100 Network Agent. Log in as admin and enter the password displayed on the Profile page for that customer. Once you are logged in to the customer's ON100 Network Agent, click the Maintenance link at the top of the page, then choose the Factory Reset option. If you have physical access to the ON100 Network Agent, you can press and hold in the RESET button on the back of the device for more than 12 seconds to initiate the factory reset. If you no longer need the customer account or any of the data associated with it, you can delete it. To delete a customer, select the customer, choose Profile > Profile from the customer Dashboard menu, and click the Delete option. When you delete a customer, all data is permanently removed from the OnPlus portal. Go to www.cisco-onplus.com, click the Sign Up link, and follow the onscreen instructions to create a Partner Account. You should receive a Welcome email within a few minutes. Click the link in the Welcome email to go to cisco-onplus.com and log in to the portal. Accept the Terms and Conditions. From the Partner Overview page, click + Add Customer and create a customer record for each of the customers you want to transition. The customer list will show that the customers are Awaiting Activation. Activate each customer's ON100 Network Agent as you normally would. Since the Web browser on the device being used to activate the ON100 must be on the customer LAN, you can go onsite to do the activation. Alternatively, if you have VPN or alternate access into the customer's site, use a tool such as VNC or RDP to a host at the customer's site that you want to use for the activation. See the ON100 Network Agent Quick Start Guide or Chapter 2 of the OnPlus Portal User Guide, "Getting Started with Cisco OnPlus," for detailed activation steps. After the initial discovery, re-enter device access credentials as needed and select drivers for unknown devices . Re-create any notification delivery rules and contacts, schedule reports, re-upload Cisco firmware, add applications, and re-create any other custom settings for devices or customers. See the Cisco OnPlus Portal User Guide for instructions. ... View more

Update (10/31/2011) : The ntop Packet Monitoring application is now available to both cisco-onplus.com and onplusbeta.com. ntop is a network traffic probe that shows network usage. For more information, visit www.ntop.org For instructions on how to add and use the ntop Packet Monitoring application, see the online documentation topic “Enabling ntop Packet Monitoring” on the portal or download the application note here: Enabling ntop Packet Monitoring with Cisco OnPlus Service. Corrected PDF Issue 10/26/2011 Two methods are supported for collecting network information to use with ntop: NetFlow (IPFIX). Most Cisco IOS routers support the NetFlow protocol. In that case, you can simply enable the protocol in the router and point it at the OnPlus Network Agent. The NetFlow protocol uses less CPU resources on the OnPlus Network Agent and does not require you to use the MON port. When using NetFlow, we recommend that you assign a static IP address or static DHCP lease to the OnPlus Network Agent, since the NetFlow configuration uses the IP address of the OnPlus Network Agent. Also, NetFlow must be activated in ntop, and the port number that it listens on must match the NetFlow configuration on the IOS router. Span. Using the OnPlus Network Agent MON port for input, you can use ntop to sniff the traffic you are interested in. When the span traffic is monitored, you must provide the source for the network traffic to be examined. NOTE for PLG1000 Appliances: If you want to use the span method, and you have a PLG1000 appliance, you must use an Ethernet USB adapter (plugged into the USB port on the PLG1000) to connect the second Ethernet network interface to the SPAN (mirror) port. Only the Cisco Linksys USB300M (10 /100) Ethernet adapter has been tested for compatibility with the PLG1000 appliance and software. This applies only to the span method. The NetFlow (IPFIX) method works exactly the same on the PLG1000 as it does on the ON100 Network Agent. To get started, select a customer, choose Apps, then click FREE. When you add and install the app for a customer, the ntop application is downloaded to their OnPlus Network Agent and can be accessed from the portal. You do not need to download the ntop application software. ... View more

If Workflow Policies have been created by your Autotask administrator, you must ensure that additional fields (either standard Autotask fields or custom-created fields) that are marked as required are only required in the application, and not in the Web services API. If you do not do this, Autotask service tickets cannot be created through the OnPlus Portal. To make sure that fields marked as required through Admin Workflow Policies are only required by the application, go to Admin > Service Desk > Dashboard > Workflow Policies and verify that any policies for required fields are specified as Only required in Autotask application. Here are two examples: Require Issue and Sub-Issue Type fields for service desk tickets must be set to Only required in Autotask application. Require Work Type Name field for service desk tickets must be set to Only required in Autotask application. ... View more

When you first log in to the portal, you are presented with the Partner Account Overview page as shown below: Quick Links Account. This menu allows you to update your own personal account details - your name, address, email and so on. Support. The support menu provides access to the Cisco Small Business Support Community for the OnPlus Service, which is the primary support channel for the OnPlus Service. Logout. Log out of the OnPlus Portal. Main navigation bar. Provides links to all the different functions of the portal.  You will use this a lot.  See below for more detail on the functions available here. Content Area. This area displays the information you are working with. When you first log in to the portal, the customer list is displayed here. Customize. Many pages on the portal can be customized. Click this link to access customization options that apply to the content being displayed. Paging controls. Use the paging controls to display more content, if needed. Legend. As you navigate the portal, click this link to learn what the icons and colors mean. Feedback. In particular, please note the feedback link here.  We ask that you make extensive use of this link, as your feedback is extremely important. The Navigation Bar provides a series of menus and access to functions.  Currently this includes: Overview. The Overview page is what you see displayed when you log in to the portal.  This provide access to the system dashboard that lists each customer record you have defined along with some status information. Select a customer and click the tab at the bottom of the entry to open or close a drawer that displays the logo, email address, and location (Google map) for the selected customer. Click on a highlighted customer record to go to the customer dashboard to monitor and manage the customer’s network (see the next section). Notifications. Allows you to manage delivery rules and contacts. These settings control who receives the alerts generated by the system and how. Reports. Provides options to create, view, and schedule the generation of reports by the system. Agents. This menu allows you to provide access to the portal for your staff members, allowing them to log on to the portal and manage your customer records. Cisco. Upload and manage Cisco product firmware for your customers. You can also view Cisco product support information such as service contracts, warranties, security bulletins (PSIRTs), and hardware or software end-of-life, end-of-support, and end-of-sale notices for Cisco products that you manage for your customers. Customer Dashboard The Customer Dashboard area provides information about a specific customer, network, and devices. There are two main views: Topology. Displays the network topology with a To-Do list as well as indicators to show devices needing attention.  The topology diagram can be automatically generated, or updated manually.  Mouse over a device icon and click [ i ]  to drill down and see more information and take action on that device.  The topology view is the default view displayed when opening the customer record. Device Listing. The dashboard provides an alternative view of the network in a list format.  The dashboard provides similar information to the topology view and allows the user to drill down into devices to manage them, but the dashboard view allows the user to sort and filter the list to more easily find a specific device.  Optionally, the dashboard view can be set as the default view displayed when opening a customer record. The top-level navigation bar in the Customer Dashboard view provides a different set of functions: Status. The Status page shows the state of the customer record and the associated OnPlus Network Agent, and whether the device has been successfully activated or not. If the OnPlus Network Agent is awaiting activation, the activation details are displayed here. Apps. This page allows integration with third party RMM systems such as ConnectWise and Autotask, as well as other OnPlus Applications. Events. This page provides a history of all activity and events that impact the network. Profile. This menu provides access to the customer Profile page, where you can edit the customer name, time zone and picture to be updated. You can also delete, suspend, and resume this customer from this page. This  customer profile page also displays the login credentials for the customer’s OnPlus Network Agent, as well as activation details in case the appliance needs to be replaced or reactivated for any reason. Choose Profile > Maintenance to set the time window during which maintenance tasks such as automatic firmware updates for the OnPlus Network Agent or device configuration backups are performed. ... View more

An Executive Summary report can be shared with your existing customers (or with prospects) to provide a high level view of the network. The summary can include the following information: Customer Information OnPlus Network Agent Status Internet connectivity report Topology diagram of the monitored network Network event summary Cisco product support information (product warranties, end-of-sale and end-of-life products, service contracts Security Advisories To create an Executive Summary report, follow these steps. Navigate to Overview > Report Listing. On the Report Listing page, click + Create Report. Choose Executive Summary as the report type. Choose the report format (Adobe PDF, CSV, or XHTML). Select the customer. Enter notes to display on the cover page of the report, then click Next. On the Sections page, click to select or deselect the sections you want to include in the report, then click Next. For example. Set reporting scheduling options. To create the report immediately, choose Now for the Report Creation date. Click Save. The report will be queued for processing. To view the status of your report request or preview and download completed reports, choose Reports > Report Listing. You may need to refresh the Report Listing page to view current report status, especially if you just created the report. ... View more

Using the Report capabilities of OnPlus, you can extract inventory information and basic network information. This can help you qualify a potential customer. Csco product support information such as serial number, warranty, hardware or software end-of-sale/support information, can also be included in the Customer Inventory report (may require device access credentials). To create a Customer Inventory report, follow these steps. Navigate to Overview > Report Listing. On the Report Listing page, click + Create Report. Choose Customer Inventory as the report type. Choose the report format (Adobe PDF, CSV, or XHTML). Select the customer. Enter notes to display on the cover page of the report, then click Next. On the Sections page, click to select or deselect the sections you want to include in the report, then click Next. For example: Specify scheduling and notification options. To create the report immediately, choose Now for the Report Creation date. Click Save. The report will be queued for processing. To view the status of your report request or preview and download completed reports, choose Reports > Report Listing. You may need to refresh the Report Listing page to view current report status, especially if you just created the report. ... View more

Once every 24 hours, during the maintenance period for the customer site, the configuration for each supported device is backed up if it has changed. The five most recent backup operations are displayed on the Backups tab in the Device Information window. Click on the down arrow icon to open the Actions drawer to access Restore, Download, and Delete options. This tab is only displayed for Cisco devices that support configuration backup and restore through the OnPlus Portal. For selected Cisco devices, you can back up, restore, or upload device configuration using the options on the Backups tab. Valid access credentials are required for backup and restore operations.  Some Cisco devices may require an enable password, in addition to login  credentials. This can be entered on the Connect tab in the Device  Information window for a device. Click Backup Now to initiate an on-demand backup of the device configuration. Up to five configuration backups can be archived for each device. The Origin column indicates whether the backup was generated directly from the device or uploaded to the device. Optional comments that were entered for a configuration backup file are also displayed here. Select the backup file and open the details drawer to edit or add comments. If the Backups tab or any of its options do not appear in the Device Information window, it means that the feature is not supported for the device via the OnPlus portal. Restoring a Device Configuration File Click Restore File to apply a previously uploaded or backed up Device Configuration file. Uploading a Device Configuration File Use the Upload File option to upload a device configuration file to the portal. This provides a way for you to distribute configuration to target devices. Since devices vary in how configuration files are interpreted, you are responsible for the completeness, format, structure, and integrity of the configuration file being uploaded to the device. For example, some devices can accept and apply partial configuration files; other devices may replace the entire configuration file. ... View more