I'm not experiencing issues today with the onplus website, nor is our mid-mile monitoring from well-connected datacenters around the world, but I do note that http://internetpulse.net shows quite a bit of packet loss out of the ordinary on across a few carrier networks. You might run some ping tests to www.cisco-onplus.com -mike ... View more

Hi jdevelasco, Did you receive this alert following activation of an ON100, or are you experiencing this issue periodically with an already installed ON100? T rying to determine the scope of this issue. -mike ... View more

Hi Shawn, It looks like the issue we addressed yesterday fixed On100 activation, but the critical alerts you are seeing be generated here turned out to a a separate issue with an expired SSL certificate of our On100 firmware download server (software.imageboot.com). We believe that we've corrected this issue as well now, but please let us know if you continue to see these events being generated. ... View more

Hi Shawn, We believe we found and corrected this OnPlus issue yesterday, but please let us know if you continue to see these types of messages in the logs. -mike ... View more

Hi Shawn, apologies for the delay in response here. Can you please email me (mikhollo [at] cisco) the name of the customer and the MAC address of one of the devices you are seeing the grayed out Backup Now button for, and we'll take a look to see what could be off the rails here. The fact that rebooting the ON100 restored the nightly backups pretty much confirms our suspicion that the ON100's /tmp ramdisk filesystem had filled. But the Backup Now button's availability within the portal is controlled by a capabilities list for the device's SKU, so we need to look directly at the problem device's data to see what the flash movie is interpreting from it. -mike ... View more

Hi Shawn, We saw this same behavior this morning with a test ON100 in the lab. The ON100 may need to run through it's normal scheduled nightly maintenance window before the driver tries the backup and then subseqeuntly enables the Backup Now button within the portal. Please take a look at this customer again on Monday and let us know if the backup succeeded, and if the Backup Now button becomes available again. We are looking into what it will take to issue a fix, as a contingency plan, or until a fix can be deployed, we are looking into controlled periodic monthly reboots of all ON100 which might mitigate issue by clearing the /tmp ramdisk on the devices. -mike ... View more

Hi Shawn, We're looking into the issue from this side. An early theory is that the ON100's /tmp filesystem (ramdisk) may be filled due to a known bug in the security reports daemon on the ON100. Can you please try rebooting an ON100 of one of your customers that is exhibiting the issue, and then try to run the Backup Now function?  I'd ask that you not reboot the ON100 at your office, as we may need your help with that unit to further debug the issue. Thanks! -mike ... View more

Following up here in the community for posterity. This issue may ultimately be related to the rather high device count in this particular customer network. I know that no official upper-limit of devices has ever been stated for OnPlus, but due to flash movie timeouts while loading the data, and based on what Peter is seeing here, I expect things to start breaking at somewhere over 100 pages worth of devices when in list-view. On these type of large networks, you'll probably want to periodically clean out devices that have disappeared from the network for an extended duration. -mike ... View more

Hi Peter, The image you posted depicts a communications problem between the flash movie in the web browser and the portal over TCP port 12330. Because you are able to access other customers from the same browser, this is unlikely due to a blocked TCP port, more likely it's an authentication issue on the OnPlus portal side. I'm checking now with the engineer responsible for this part of OnPlus to help investigate from our side. Can you please PM me the problematic customer name, or unicast it to me at mikhollo@cisco.com ? -mike ... View more

Hi Pete(r), do both offices use proxies (or the same proxy)? Wondering if you could check this customer from a network that doesn't use a similar proxy. -mike ... View more

Cisco Active Advisor started life as the same scanner code base present in OnPlus, but has been and continues to be actively developed, unlike the OnPlus version. There are many browser and java version caveats with the OnPlus version, less so in the newer CAA version. CAA runs within a newer cloud platform than what was developed for OnPlus, this is the team and project that I've been working within for the last year. -mike ... View more

Hi Dave, I'm apologize, but with the end of support announcement above for the OnPlus beta portal we no longer have engineering resources available to look at this discovery upload failure on the beta portal. I expect that a further announcement regarding the beta portal's overall availability will be forthcoming soon. I can only recommend using remote desktop collaboration, or out-of-band VPN to your customer's network, in order to re-activate existing ON100s against the production portal, which will continue to be supported by our engineering team until the impending shutdown next year. I really wish I had better news for you here -mike ... View more

Hi Dave, Unfortunately it's not feasible for us to move customer information between the beta and production platforms. We never envisioned the beta portal to host production customer sites. It was meant more to provide you folks a preview of upcoming features and to help us stage/test/observe new code that had made it through our QA process before it went into the "live" environment. To save the 2 hour trip, and short of pre-activating another ON100 against the production service and shipping it out to them, I recommend asking the customer to get onto a WebEx session with you (or your favorite remote collaboration tool), and drive them through the process of resetting the ON100 (hold it's reset button for 15 seconds while the unit is powered) and then step through the activation process using their local computer. -mike ... View more

Hi Shawn, wanted to let you and the community know that we've seen this issue with ConnectWise appear over the last couple of weeks, it appears to be related to changes in the ConnectWise API, which is now sometimes answering OnPlus back with 500 HTTP errors (and interestingly, stack traces). The Cisco engineer that worked on the Onplus -> Connectwise integration told me that ConnectWise sent out an email Tuesday (6/18) about an update to their API, although we started seeing this error a couple of weeks ago. He suggested that you might check and see if this could be a permissions item on your ConnectWise 'configuration', as the stack trace suggested a permissions problem trying to access something that the credentials ' Cannot access items that we do not own' . In any event, we're aware of the issue. I can't yet give an ETA towards resolution, but I'll update the community as soon as we have something solid to report on the issue. -mike ... View more