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Portal Feedback - 6/18/10

Marcos Hernandez
Level 8
Level 8

‎06-18-2010 06:11 AM

Marcos,
 
Since the last drop, our box is unresponsive (ours meaning the one at our offices).
 
It is getting an IP address.  It would momentarily “phone home” after a power cycle.  It is pulling DHCP every power cycle, but cannot ping nor log into the device.  I have tried to pin the box, but no luck.  Any suggestions?
 
Thanks,
 
Dan Williams

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Marcos Hernandez
Level 8
Level 8

‎06-18-2010 06:31 AM

Dan,

I have the customer ID and will be taking a  look. Have you tried re-seating the USB key?

Thanks,

Marcos

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