Portal Feedback - 7/28 - Not able to activate device

[Efrat Noy]

OK you answered my question. Looks like we’ll have to ask the customer to enable DHCP temporarily.

Thanks,

Tom

From: Efrat Noy

To: Tom Wu

Hi Tom,

Not sure I understand your question – does your customer site have a DHCP server installed?

Note that in order to activate the device, you'd need to acquire an IP through a DHCP server. Once it's activated you can then set a static IP address for the device.

Thanks,

Efrat

From: Tom Wu

To: Efrat Noy

Hello,

   We ran into a problem trying to set up one of these Thunderbolts at a customer site. They’re not running DHCP. Is there another way to activate these devices in such situations?

Thanks,

Tom

[Michael Holloway]

Tom,

You can also stage the device on your own network with DHCP to initially access the device GUI and to configure it for a static IP address.  Once the network has been configured and the device reboots, you can safely power it off and take it to the customer's network for activation.

[milkboy33]

Right didn't think about that. Thanks!

[Michael Holloway]

You can also pre-activate the device on your staging network in order to save time at the customer's location while the device pulls the latest firmware during activation. Be sure to do this first though, before changing the unit to the static IP for the customer's network. You can change the IP address *after* device activation by logging into the device (from the portal, Customer > Profile to get/set the login password) and then inside the device GUI go to the Configuration tab.

If you leave the activated device up for more than a couple of minutes on your staging network though, it will start discovering the devices on that staging network, so be sure to click 'Rediscover Network' from the Customer's topology view (lightning bolt icon) after powering off the device in order to clear things out.