Does Jabber Support Phone Call "Interception" in Windows App?
We currently have a Windows (.NET) app that runs in the System Tray and ties into the Lync/Skype for Business APIs. When a new call comes in, the app intercepts the message and opens our CRM system to the calling customer's record as the employee answers the call.
We are looking at switching to Cisco Jabber (for various reasons) and I am trying to determine if we can re-create this functionality in Jabber. So, with that, I have a few questions:
Can the Jabber SDK be used within a .NET-based application or can it be used within a browser-based app only?
Can I use the Jabber SDK to "intercept" a phone call so I can launch another app while the call is being answered?
I would like to use the UCCX API in the following scenario and was wondering if anyone could point me in the right direction: Agent Places outbound call using FinesseAgent Ends CallFinesse Automatically Dials Extension 12345 I've tried using&nbs...
Team, Here's an overview of Webex Teams Developer resources.Do you have a nice use-case, app, sample code, etc? Please comment and I will add it!
Webex Developer PortalDeveloper blog Developer suppor...
Did a little birdie tell you that there is a UI refresh of the Finesse desktop in 12.0? Are you worried that the custom gadget(s) that you spent so many hours building will no longer work? Did you hear that there will be agent to agent chat in this releas...
Reqested to display a CUIC report in Finesse Agent Desktop
User wanted stats from a report they had created in CUIC to be displayed as a new tab in Finesse Agent Desktop.
Attached is a solution I got to work us...
I am working on a Webex Teams Bot. It was quite complicated to find all the necessary information to have a running webhook in python. Therefore, I am sharing a simple way to do it here.
It is necessary to have