Solved: error login sandbox cisco jabber

Oronzo Lezzi · ‎12-20-2013

Hello

to everybody,I'm logging in for the first time in this forum Cisco Dev Net and I don't know if it is the right place to submit this question:

We are trying to access the sandbox Cisco Jabber as shown in the tutorial

[cwic] 19/12/2013 17:51:01.865 initialized plugin version 3.0.5.156990 (ecc 3.5.6.3 (145882)) cwic.js:1

[cwic] 19/12/2013 17:51:04.055 setting media port splitting to false cwic.js:1

[cwic] 19/12/2013 17:51:04.226 setting cert validation to true cwic.js:1

[cwic] 19/12/2013 17:51:04.388 registerPhone: 1 cucm TFTP address(es) cwic.js:1

[cwic] 19/12/2013 17:51:04.389 registerPhone: 1 cucm CCMCIP address(es) cwic.js:1

[cwic] 19/12/2013 17:51:04.389 registerPhone: 1 cucm CTI address(es) cwic.js:1

[cwic] 19/12/2013 17:51:04.389 registerPhone of user=user759 (authenticate=false) in mode="SoftPhone" cwic.js:1

[cwic] 19/12/2013 17:51:05.348 Certificate error = [UNTRUSTED_ROOT CN_NO_MATCH ] cwic.js:1

[cwic] 19/12/2013 17:51:05.580 Login Error

What is the meaning of this error?

Thanks in advance

Oronzo

tinghche · ‎12-20-2013

Oronzo,

Sounds like you might be having the problem of certificate.

As of 9.2MR4, the SDK plugin adds certificate checking for connections to UCM, and additional defaults to enabling this feature. The recommended action is to provision the UCM certificate onto client PCs (best security.) It is also possible to disable certificate checking (pre MR4 behaviour) - in the sample.html, this code looks like:

if ((jQuery(document).cwic('about').capabilities.certValidation)) {

// the sample app disables cert validation by default.

jQuery(document).cwic('disableCertValidation');

} else {

// disable the validate checkbox if the plug-in does not have the capability.

$('#validateCerts').attr('disabled' , true);

Howard

View solution in original post

tinghche · ‎12-20-2013