Is it possible to use Jabber Web SDK to control a CTI remote device?
We are trying to develop a web based application that will allow agents to use their non Cisco phones, by enabling CTI remote devices in CUCM, and then having a web application where they can configure and add new numbers. Similar to how it work in Jabber for Windows.
Re: Is it possible to use Jabber Web SDK to control a CTI remote device?
While I'm waiting for a more detailed description, here's a general answer: Jabber Voice/Video SDK provides limited CTI control. In general, if you want any level of sophistication in your CTI control application, it's best to use something like JTAPI or TAPI.
Team, Here's an overview of Webex Teams Developer resources.Do you have a nice use-case, app, sample code, etc? Please comment and I will add it!
Webex Developer PortalDeveloper blog Developer suppor...
Did a little birdie tell you that there is a UI refresh of the Finesse desktop in 12.0? Are you worried that the custom gadget(s) that you spent so many hours building will no longer work? Did you hear that there will be agent to agent chat in this releas...
Reqested to display a CUIC report in Finesse Agent Desktop
User wanted stats from a report they had created in CUIC to be displayed as a new tab in Finesse Agent Desktop.
Attached is a solution I got to work us...
I am working on a Webex Teams Bot. It was quite complicated to find all the necessary information to have a running webhook in python. Therefore, I am sharing a simple way to do it here.
It is necessary to have
I wanted to test the custom logging functionality.
There's an easy Library to use.
I made a sample class that matches the Activity Log for Element entry events.