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IVR Call Reponse with Jabber SDK Web

sunilk
Level 1
Level 1

Hello guys,

I have created an application using Jabber SDK for audio call from client to partner. Now there is a requirement for IVRS where user will be asked for entering 1 or 2,3, etc.

Like 1 for call to tool operator.

2 for service operator

3 to finish this call, etc.

How can I make this possible ?
I need to response the digits (1,2,3, etc..). Would it be accepted from keyboard ?
How I will relate the 1 with that tool operator ?

Please help me in above ?

Best,
Sunil

1 Reply 1

dstaudt
Cisco Employee
Cisco Employee

See the TelephonyConversation object's sendDTMF() method.  You will need to provide a mechanism for user input in your web page - i.e. a graphic keypad and/or by capturing key strokes - then use the sendDTMF() method to pass those numbers on to the call.