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Please note that Remote Expert Mobile announced end-of-life and support will end on February 28, 2022.
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Cisco Employee

Native Library Issue on Android

I am getting the following popup on my Android device after invoking the AssistSDK for Voice and Video. What issues should I expect because of this message?

Android_Libraries_Issue.jpg

My device specification is as follows:

Screenshot_20170718-121310.png

6 REPLIES 6
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Cisco Employee

Attaching output from Android Monitor

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Finally, the only issue I see is that Video is not seen at either end of the call. On the originating Android device, only "Hold Man" is displayed. Audio is heard on both sides of the call.

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Can i have more info about this thread ?

I have the same issue.

Cheers ,

N D

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Beginner

Hi Joseph sorry for the delay in replying.

Can I confirm that you are now have the call working but no video in either direction? Have you had a chance to test out the sample app to compare your findings?

https://support.cafex.com/hc/en-us/articles/115004667725-Sample-CSDK-App-Deployment-on-REM

Cheers,

Rach D

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I can confirm that I do get video on each end of the call and I do not see any Native Library warnings after ensuring that I am using the most recent version of the Android SDK.

We can close this issue.

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That's great news, thanks for feeding back to us Joseph!

Cheers,


Rach

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