placing an outbound call from agent side in REM

[exjun]

Hello.

Is it possible that  a REM agent can call a REM app running on customer's ios and android devices ?

Would it be possible to do it now, using advanced sdk ?

If not, is there a roadmap to support the feature in the next version of REM ?

Thanks in advance

[robdoyle]

Hello,

It is not possible to call out to consumer devices with REM 10.6

The advanced SDK in REM 11 will allow customer's to receive calls on iOS/Android and in browsers.

There is no plan to support V&V call handling from the REM Finesse Gadget.

Regards,

Rob

[exjun]

Thank you for the response