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04-05-2018
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Member since
02-16-2016
218
Posts
36
Helpful
77
Solutions
04-10-2018
05:01 AM
Hi Edwin, It is not possible on iOS. It is documented in the developer guide in the Video Views and Preview Views section of each platform: iOS If there are calls in progress when the application sets the properties, the changes take effect when the next video call is made. Android If there are calls in progress when the properties are set, the changes will take effect immediately and endure for future calls. If there are no active video calls, the change will take effect when a video call is next in progress. Regards, Rob
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04-10-2018
01:22 AM
Hi Sasith, I don't have direct experience of developing with the .Net SDK but a sample app is bundled with Remote Expert Windows .NET SDK 11.6.1.10000-7.zip available from https://developer.cisco.com/site/remote-expert-mobile/downloads/sdk/
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Created by
in Audio and Video Endpoints
04-10-2018
12:37 AM
04-10-2018
12:37 AM
Hi Edwin, Apologises for the late response. Is this still an issue for you? I'm not aware of a simple solution to this. What is the context? I assume this is on the consumer side? What is endpoint is the agent using? What SDKs are you using? Are you using co-browse only? Regards, Rob
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Created by
in Audio and Video Endpoints
04-10-2018
12:26 AM
04-10-2018
12:26 AM
Hi David, This hasn't been tested. Our SDKs are javascript, android, and ios. React Native will likely have a mechanism to interact with Native SDKs or be able to use Javascript SDKs in the mobile app. You would need to test it to discover if it is possible. Regards, Rob
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04-10-2018
12:17 AM
Hi Edwin, Can I confirm if you are using the Advanced SDK or the Expert Assist SDK? I assume the Advanced SDK? Thanks, Rob
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04-10-2018
12:13 AM
Hi Sasith, I think there is a limitation using headless IE versions in such situations. I would recommend using Chrome if you can. Regards, Rob
... View more
02-21-2018
11:28 AM
Hi Shweta, The size of the iOS SDKs have been greatly reduced for the 11.6 releases which are available at https://developer.cisco.com/site/remote-expert-mobile/downloads/sdk/ Regards, Rob
... View more
Created by
in Audio and Video Endpoints
02-21-2018
11:09 AM
02-21-2018
11:09 AM
Hi Matous, Are you running with REM 11.6(1)_ES4 which has been tested as fixed for your initial issue? Regards, Rob
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Created by
in Audio and Video Endpoints
12-27-2017
12:16 AM
12-27-2017
12:16 AM
Hi Edwin, The call is stopped by calling call.end(). However you are right that to release the camera you need to close the page where the UC first initialized or move to another page. Below are some instructions on getting the sample app working.... REM is shipped with an Advanced CSDK WebRTC sample app which allows users to make and receive WebRTC calls in a compatible browser. By default the Advanced CSDK sample app is not deployed. In order to use it, following two files need to be deployed to REAS: csdk-sample.war csdksample-db.xml The above files can be deployed to REAS either via CLI or the REAS Admin GUI. They must be assigned to the main-server-group. Following are the steps to configure REM’s CSDK Sample App. STEP-1 SSH to the REM Server The war file and the xml file which are needed to be deployed on REAS are present at the location: /opt/cisco/<VERSION_NUMBER>/CSDK/Core_SDK/Sample_Source csdk-sample.war csdksample-db-template.xml STEP-2 The xml file is a template and needs to be configured for use with your server. Copy the existing template xml (csdksample-db-template.xml) to csdksample-db.xml which can be edited to suit your deployment cp /opt/cisco/<VERSION_NUMBER>/CSDK/Core_SDK/Sample_Source/csdksample-db-template.xml /opt/cisco/<VERSION_NUMBER>/CSDK/Core_SDK/Sample_Source/csdksample-db.xml Then make the following are the necessary changes: At Line -8, <webappId>CLIENTSDKSAMPLE-A8C1D</webappId> WebappID needs to be added to Web Plugin Framework of REM server. Navigate to https:// <REM_SERVER>:8443/web_plugin_framework/webcontroller/admin/ Copy the webappId mentioned above and add it under Web Application IDs of the above page. NOTE: you can add a WebAppID of any name but the length of Application Key needs to be at least 16 characters. Only important point to remember is ID given in the xml should be present at the WPF’s WebappID’s. STEP-3: Replace example.com with the cluster address of your REM server. After making these changes save the file and it's ready to deploy to REAS. GUI : To deploy the files to REAS using the Admin GUI, follow the below steps: Login to https:// <REM_SERVER>:9990 Navigate to Runtime -> Manage Deployments Add csdk-sample.war and the configured csdksample-db.xml Assign them to main-server-group Restart REAS: service reas restart CLI : To deploy these files using CLI, follow the below steps: SSH to the REM Server Navigate to /opt/cisco/<REM_VERSION>/REAS/bin Run the script jboss-cli.sh connect using your server IP/FQDN and enter the credential of REAS AS when prompted. connect <REM_SERVER_ADDRESS>:9999 deploy /opt/cisco/<REM_VERSION>/CSDK/Core_SDK/Sample_Source/csdksample-db.xml --server-groups=main-server-group deploy /opt/cisco/<REM_VERSION>/CSDK/Core_SDK/Sample_Source/csdk-sample.war --server-groups=main-server-group exit Restart REAS: service reas restart Using the CSDK sample webapp: Navigate to: https:// <REM_SERVER>:8443/csdk-sample As per the users defined in the xml file you can use two default user configured as: USER1 Username: voicevideo Password : 123 Extension: 1001 USER2 Username: all Password: 123 Extension: 1002 After login with both users you can make call to each other by dialing their extensions. From user: voicevideo dial 1002 and answer the call from user all. If you are making a call from the sample app to Jabber, ensure that the Outbound SIP URI is set to the CUCM in the Web Plugin Framework and that you call from the app with the destination as sip:<Jabber extension>@<CUCM ip>
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Created by
in Audio and Video Endpoints
12-26-2017
11:19 PM
12-26-2017
11:19 PM
Hi Edwin, I don't understand why you code is throwing an exception when you are Stopping Media Streams. Have toy modified the SDK code in any way? It is expected behaviour for the local preview and camera to still be active after the call has finished as there is no UC.stop method in the SDK. The mechanism to destroy the UC is to navigate to another page as done in the sample app.... https://REAS:8443/csdk-sample/Logout Rob
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Created by
in Audio and Video Endpoints
12-26-2017
05:21 AM
12-26-2017
05:21 AM
Hi Alan, My understanding is that to use the latest libjingle_peerconnection_so.so there will need to be code changes in the REM SDK to accommodate the API changes in libjingle_peerconnection_so.so I'll confirm the above and the version number with development but the answer may not come until the new year. Rob
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Created by
in Audio and Video Endpoints
12-26-2017
02:05 AM
12-26-2017
02:05 AM
Hi Alan, Apologises for misreading your question. The current Android implementation doesn't support frame rates of 30fps. I would expect it to be supported in later REM versions or via the ES patch mechanism. I don't have an ETA for the feature. Rob
... View more
Created by
in Audio and Video Endpoints
12-26-2017
01:55 AM
12-26-2017
01:55 AM
Hi Edwin, I'm not sure what the issue is. Are you using the latest version of the SDK, 11.6? I normally don't see the call as a global variable and the dial function is often provided explicit audio and video paramaters... for instance... function makeCall ( number ) { var call = UC . phone . createCall ( number ); var remote = $ ( '#remote' )[ 0 ]; call . setVideoElement ( remote ); call . dial ( true , true ); }; $ ( '#hangup' ). click ( function () { // if we're on a call - end it! $ ( '#remote' ). html ( "" ); var call = UC . phone . getCalls ()[ 0 ]; if ( call ) { call . end (); } else { alert ( 'Not on a call' );} }); Regards, Rob
... View more
Created by
in Audio and Video Endpoints
12-22-2017
05:14 AM
12-22-2017
05:14 AM
Apologises for the long delay in responding Edwin, Do you have a trusted cert for the REAS box? If not you will have to navigate to https://reas:8443/assistserver/sdk/web/consumer/assist.js And except the insecure cert for it to work. If it is still failing look at this code I got working (change the REAS IP address in all the files) Rob Session.php ========== <?php header('Access-Control-Allow-Origin: *'); $json = ' { "appkey" : %s} '; $json = sprintf($json, $appkey); $appkey = $_GET['appkey']; $url = sprintf(" https://192.168.8.91:8443/assistserver/shortcode/consumer?appkey=%u ", $appkey); // configure the curl options $ch = curl_init(); curl_setopt($ch,CURLOPT_URL,$url); curl_setopt($ch, CURLOPT_RETURNTRANSFER, true); curl_setopt($ch, CURLOPT_SSL_VERIFYPEER, false); // curl_setopt($ch, CURLOPT_HTTPHEADER, [ // 'Content-Type: application/json', // 'Content-Length: ' . strlen($json) // ]); // execute HTTP POST & close the connection $response = curl_exec($ch); curl_close($ch); // decode the JSON and pick out the session token // $decodedJson = json_decode($response); // $id = $decodedJson->{'sessionid'}; //echo the ID we've retrieved echo $response; ?> ========= shortcode.php =========== <?php header('Access-Control-Allow-Origin: *'); // configure the curl options $ch = curl_init(" https://192.168.8.91:8443/assistserver/shortcode/create "); curl_setopt($ch,CURLOPT_PUT, true); curl_setopt($ch, CURLOPT_RETURNTRANSFER, true); curl_setopt($ch, CURLOPT_SSL_VERIFYPEER, false); curl_setopt($ch, CURLOPT_HTTPHEADER, [ 'Content-Type: application/json', 'Content-Length: ' . strlen($json) ]); // execute HTTP POST & close the connection $response = curl_exec($ch); curl_close($ch); // decode the JSON and pick out the session token $decodedJson = json_decode($response); $code = $decodedJson->{'shortCode'}; // echo the ID we've retrieved echo $response; ?> =========== index.html ======== <!doctype html> <html lang="en"> <head> <meta charset="utf-8"> <title>Consumer SDK</title> <link href=" https://maxcdn.bootstrapcdn.com/bootstrap/3.3.6/css/bootstrap.min.css " rel="stylesheet" integrity="sha384-1q8mTJOASx8j1Au+a5WDVnPi2lkFfwwEAa8hDDdjZlpLegxhjVME1fgjWPGmkzs7" crossorigin="anonymous"> </head> <body style=""> <div class="container"> <div class="col-md-12"> <h2 id="short-code"></h2> <button id="go" class="btn">Click here</button> to start an Assist Session <!-- The button to end an Assist Session will only be visible while assist is active --> <button style="display: none;" id="end" class="btn">End support</button> </div> </div> </body> <!-- Load the Assist JavaScript library --> <script src=" https://192.168.8.91:8443/assistserver/sdk/web/consumer/assist.js "></script> <!-- Load jQuery to provide easier DOM manipulation (toggling classes etc.) --> <script src=" https://code.jquery.com/jquery-2.1.4.min.js "></script> <script> // cache the UI elements that we will be interacting with var $endButton = $('#end'); var $codeDisplay = $('#short-code'); // when the support button is clicked... $('#go').click(function (event) { event.preventDefault(); // Retrieve a short code $.ajax('shortcode.php', { dataType: 'json' }) .done(function (response) { // display the code for the consumer to read to the agent $codeDisplay.text(response.shortCode); var appkey = response.shortCode; // Retrieve session configuration (session token, CID etc.) $.get('session.php?appkey='+appkey, function (config) { // translate the config retrieved from the server, into // parameters expected by AssistSDK var params = { cobrowseOnly: true, correlationId: config.cid, scaleFactor: config.scaleFactor, sessionToken: config['session-token'] }; // start the support session AssistSDK.startSupport(params); }, 'json'); }); }); // configure Assist to automatically approve share requests AssistSDK.onScreenshareRequest = function () { return true; }; // the $endSupport button will be hidden // $endButton.hide().css('display', 'inline'); // when screenshare is active, toggle the visibility of the 'end' button AssistSDK.onInSupport = function () { $endButton.show(); }; AssistSDK.onEndSupport = function () { $endButton.hide(); $codeDisplay.text(''); }; $endButton.click(function () { AssistSDK.endSupport(); }); </script> </html>
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Created by
in Audio and Video Endpoints
12-18-2017
01:51 AM
12-18-2017
01:51 AM
Hi Alan, Have you altered the Video Resolution Configuration values on https://cs-fcsdk.cafex.com:8443/web_plugin_framework/webcontroller/mediaconfig/ Rob
... View more
04-10-2018
Hi Edwin,It is not possible on iOS.It is documented in the developer
guide in the Video Views and Pr...
04-10-2018
Hi Sasith,I don't have direct experience of developing with the .Net SDK
but a sample app is bundled...
Created by
in Audio and Video Endpoints
04-10-2018
04-10-2018
Hi Edwin,Apologises for the late response.Is this still an issue for
you?I'm not aware of a simple s...
04-10-2018
Hi David,This hasn't been tested. Our SDKs are javascript, android, and
ios.React Native will likely...
04-10-2018
Hi Edwin,Can I confirm if you are using the Advanced SDK or the Expert
Assist SDK?I assume the Advan...
04-10-2018
Hi Sasith,I think there is a limitation using headless IE versions in
such situations. I would recom...
02-21-2018
Hi Shweta,The size of the iOS SDKs have been greatly reduced for the
11.6 releases which are availab...
Created by
in Audio and Video Endpoints
02-21-2018
02-21-2018
Hi Matous,Are you running with REM 11.6(1)_ES4 which has been tested as
fixed for your initial issue...
12-27-2017
Hi Edwin,The call is stopped by calling call.end(). However you are
right that to release the camera...
12-26-2017
Hi Edwin,I don't understand why you code is throwing an exception when
you are Stopping Media Stream...
Created by
in Audio and Video Endpoints
12-26-2017
12-26-2017
Hi Alan,My understanding is that to use the latest
libjingle_peerconnection_so.so there will need to...
Created by
in Audio and Video Endpoints
12-26-2017
12-26-2017
Hi Alan,Apologises for misreading your question. The current Android
implementation doesn't support ...
12-26-2017
Hi Edwin,I'm not sure what the issue is.Are you using the latest version
of the SDK, 11.6?I normally...
Created by
in Audio and Video Endpoints
12-22-2017
12-22-2017
Apologises for the long delay in responding Edwin,Do you have a trusted
cert for the REAS box? If no...
Created by
in Audio and Video Endpoints
12-18-2017
12-18-2017
Hi Alan,Have you altered the Video Resolution Configuration values on
https://cs-fcsdk.cafex.com:844...
Public Statistics
| Date Registered | 02-16-2016 07:57 AM |
| Date Last Visited | 04-05-2018 01:18 AM |
| Total Messages Posted | 218 |
| Total Helpful Votes Received | 36 |
Helpful Votes From
| User | Helpful Count |
|---|---|
Anonymous
| 22 |
| 1 | |
| 6 | |
| 2 | |
| 2 |
