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edwin.ramana
Enthusiast

Remote Expert Mobile not working on android when using authentication

It's working on web version but not working on android version.

And when I dont use authentication, it's working fine.

It loads forever without any errors or crashes.

It's the log:

qwe.txt - Google Drive

I'm  using the latest patch 11.5.1.10000-22.ES4


Any idea how to fix this?

Thx in advance

Cheers,

Edwin

rdavies@cafex.com

4 REPLIES 4
rdavies1
Beginner

Thanks Edwin,

Can you confirm which version of android application you are using? is it REM android drop 22? (rem_android_SDK-11.5.1.10000-22.zip as ES4 is server side patch).

Cheers,

Rach

Hi Rach,

Yes, I'm using this version : expert_assist_android_SDK-11.5.1.10000-22

Cheers,

Edwin

Thanks Edwin.

On the files you shared with me can you confirm where you added the android code?

Can you also share with me the init.php file from your server side please?

Cheers,

Rach D

It's on MainActivity inside call() method

and this is the init.php file

https://drive.google.com/open?id=0B6sITBGsbxlxVkwyQ3lETnBoZU0

Cheers,

Edwin

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