Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
Hi,I have a question regarding ECE on finesse gadget. If we're using lite agent on the browser, we can redirect to specifc page using url like thesse:https://10.254.173.24/system/web/apps/liteagent/#activity/658228https://10.254.173.24/system/web/app...
Is there any way to get ECE email transcript? There's an API for chat transcript:https://pubhub.devnetcloud.com/media/enterprise-chat-and-email/docs/guides/interaction-api-developer-guide/db/db4/classclientapplications_1_1pages_1_1asyncmessaging_1_1_...
Hi, I tried to use the ECE login API to get the X-egain-session to use the interaction API but I got this error the 2nd time I call this API, and the agent is kicked on the agent console, it didn't happen before. On the documentation it's stated: "In...
Hi,emailIs it possible to implement the ECE post chat survey outside of the sample webchat?For example on facebook messenger.Can I use this API(attached)? What is SID?Best Regards,Edwin R
Does Remote Expert mobile support applications which are built using Phone Gap/ Apache Cor.do.v.a?
The word Cor.do.v.a is blocked here, I don't know why.
Regards,
Edwin R
Hi,How can we keep the session of the guest user alive?If we're using JWT to get an access token, there's no refresh token to refresh the access token.
What if we re-generate the jwt token using the same client id, secret, and sub. Will webex keep th...
Hi Rob,
The media broker is up and running.
It doesn't always happen. It happens on iOS, Android, and Web.
Sometimes it happens, sometimes it doesn't.
Regards,
Edwin R
Hi Rob,
That's not the solution for this problem but I've fixed the problem now.
I need to add videotoolbox.framewok for REM 11.6, I don't need to add that framework on older release(REM 10.6&11.5).
But it's not stated on Cisco Remote Expert Mobile...
Hi Rob,I tried this method but the onSurfaceRenderingStarted() never get called when the media is already streamed.Do you have any idea?ThxRegards,Edwin R
