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Silent monitoring issue with Jabber SDK

gianlucaLor
Level 1
Level 1

Hi all,

we're facing an issue with silence monitoring when the supervisor uses the Jabber SDK (in our case the plugin version is 3.1.2). The problem is due to the fact that the call is in the connected state, but there is no audio, in fact the mediaState is "NotStarted"; if we try with a deksphone, everything works correctly. We're using the softphone mode.

Any idea or suggestion?

Thanks in advance

1 Reply 1

gianlucaLor
Level 1
Level 1

Hi all,

I found out the problem...the windows firewall. For some reason the monitoring call RTP was blocked from firewall, instead normal calls worked.

Regards

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