Softphone callPickup -> "eCapabilitiesMissing"

[christoph1]

Hi,

I use the Javascript Jabber SDK and my application is registered to the "onAudioCallPickupNotification". When I receive this event, I call cwic.TelephonyController.callPickup() but then I always get an "eCapabilitiesMissing" error from the Jabber browser plugin.

When exploring the cwic.TelephonyController.capabilities (which should tell me if isCallPickupEnabled) I only get an "undefined" in return.

Audio/Video calls, call transfers or merging calls work fine.

What should I do, to make a callPickup work with a softphone?

Chris

[salmanMarvasti]

We have the same exact issue

[dstaudt]

Are you using the Jabber SDK with a CSF device, or monitoring a hardware phone?  Do you have a working call pickup environment, i.e. if you use the CSF device with Jabber for Windows client, are you able to successfully pick up calls?
Something seems off, if you are getting "undefined" for cwic.TelephonyController.capabilities - though I don't have a working call pickup setup at the moment, at least I'm getting "false" for isCallPickupEnabled, when testing with the SDK sample: