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Please note that Remote Expert Mobile announced end-of-life and support will end on February 28, 2022.
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Beginner

TC 7.3 Layout Bug? (C90 & Related API)

Hi there,

I'm trying to upgrade to TC 7.3 but I'm having issues with layouts being deleted when making a call.

On TC 7.2, I would use this to blank a local ouput (a monitor):

     xCommand Video Layout Add LayoutId: X

     xCommand Video Layout AssignLocalOutput: OutputId: 1 LayoutId: X

     xCommand Dial ... (dial some number to make a call)

     xCommand Video Layout list

          (This would return the LayoutId: X as being created)

However, in TC 7.3, when I dial a call, any layouts assigned to local outputs get deleted and the call video is sent to all outputs.

Running "xCommand Video Layout list" after a call is initiated shows that the LayoutId: X no longer exists.

Is this a misuse of the API or an actual bug? I could definitely use the help as this has the potential to affect a lot of our customers if they want to upgrade to TC 7.3

Thanks!

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Accepted Solutions
Cisco Employee

Re: TC 7.3 Layout Bug? (C90 & Related API)

Hi,

I can confirm that this is a bug in 7.3.0 it will be fixed in 7.3.1 out soon

Regards,

David

5 REPLIES 5
Beginner

Re: TC 7.3 Layout Bug? (C90 & Related API)

Hi there,

I confirm the problem, when the system connects to the remote site, resets layout, erasing any video setting.

Another question how can you clear the label "preview video in progress" on a yellow background?

Best regards

Cisco Employee

Re: TC 7.3 Layout Bug? (C90 & Related API)

Hi,

I can confirm that this is a bug in 7.3.0 it will be fixed in 7.3.1 out soon

Regards,

David

Beginner

Re: TC 7.3 Layout Bug? (C90 & Related API)

Hello David,

Thanks for the confirmation. Do you have an estimated release date for 7.3.1?

Also, is there a temporary workaround?

(I can only think of assigning all screens an unused layout that gets deleted when a call is made, and then reassigning the intended layouts after the call is made.)

Regards,

Subhash

Cisco Employee

Re: TC 7.3 Layout Bug? (C90 & Related API)

I can only say soon.

The only workaround would be to use TC console to store the layouts you are creating dynamically in pre-defined layout families instead. This is the preferred model anyway rather than creating layouts on the fly. Lot less programming

Regards,

David

Beginner

Re: TC 7.3 Layout Bug? (C90 & Related API)

Hi David,

I saw that they released 7.3.1. I upgraded my system, now the problem of resetting the layout has been resolved, but when using the video compositor how can I remove the label "video preview in progress" on a yellow background?


Regards

Paolo

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