Unity Connection Call Handler to prompt caller for DN, transfer direct to voice mailbox
I know the cool trick for CUCM phones to dial directly to a unity mailbox with a *XXXXX wildcard - it works great, but we have an integration setup with a Nortel PBX over SIP trunk. The Nortel side can't dial *XXXXX ... and from Call Pilot they are used to an "Express Messaging DN" that they dial. When dialled, it says something like "Express messaging, enter mailbox". (did I bring back any Meridian Mail memories for some of you?)
So I'd like to create a call handler to mimic this for now until we complete our migration.
Call Handler, prompts callers for DN, then transfers *directly* to the voice mailbox if it exists, vs transferring back to the DN on the CUCM side.
I think I found another one. For brevity, I'm stripping the soap headers.First, I'm creating a new line using addLine <line>
I need to have a notepad with some saved text to pop up with an incoming call hit to our call center. I am aware of the thick client screen pop gadget, I am working on seeing we can change that to fit our needs. I am unsure to change to get this working
HiWe have UCCX and are using cisco finesse. We have deployed popup screen feature on finesse and it is working fine, but we have a problem. It does not create new tab for each call that is handled and every new call over writes the call info with the new ...
Hi there, Suppose Agent001 is in Ready(userstate) state while Agent002 is in Not_ready(userstate) state. Agent002 makes call to Agent001,Agent001 answers the call & now they are in Talking(userstate) state...