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santiago_figueroa
Enthusiast

XML ip phone statistics from Package PCCE

Hello I need help! I have PCCE 9 and finesse, I need that IP phone receive statistics from skillgroup and campaing that is member agent.

Also that can Agent receive call from skillgroup display Name of campaing

how can accomplished that?

1 REPLY 1
dstaudt
Cisco Employee

The IP Phone Service API provides a general API for displaying text and images on the phone, for details about how to use the API see the 'IPPS Development Notes' here:

https://developer.cisco.com/site/collaboration/endpoints/ip-phone-services/documentation/

Also check the IPPS SDK at the same link for various sample applications demonstrating usage of the API.

Beyond the details of the usage of IPPS, it sounds like you will need automation that is linked into Contact Center, for which you will want to explore the available APIs here:

https://developer.cisco.com/site/devnet/home/index.gsp#comboFilters[devnettech]=.collaboration&comboFilters[contenttype]…

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