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How to control Third Party SIP Devices via TAPI

Dear Cisco dev community, 

 

I am working on a project whereby using the TAPI functionality, I am monitoring calls between several lines. All's currently well however, I am unable to monitor a line which was created on a third party SIP device. 

 

Is this by design? 

 

I also note that the check box "Allow Control of Device from CTI" is not available for a third party SIP device.

 

thank you, 

Randeep

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Cisco Employee

Re: How to control Third Party SIP Devices via TAPI

CTI (TAPI and JTAPI) are not supported for 3rd party devices - due to policy, support and technical complexity reasons.
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