Hunt Monitoring with Perfmon

[nathav]

I want to make a web app that monitor multiple counter with Perfmon.

this webapp have to show the status of Hunt Group / Line in real time for the user.

I want to know if there is some limitation or risk for the infrastructure to use the Perfmon api.

The best will be to took every seconde the status of every counter of every Hunt we want to monitor.

thanks in advance

[dedwards16@bloomberg.net]

Haven't used perfmon in some time but i recall there being frequency limitation.

[DavidStaudt]

I believe the better API for doing something like that is going to be a CTI interface - TAPI or JTAPI.  CTI provides real-time call events with full data about calling/called party DNs.  Developing to TAPI/JTAPI is more complex, however - this is a bit trickier in the case of hunt groups/pilots in that CTI cannot monitor them directly (i.e. to get events), but rather must monitor the target phones in the hunt group (and the incoming/ringing/terminating calls they see from the hunt group) in order to infer what's happening on the hunt group/pilot.
Permon can only provide limited information about hunt calls (active/not active) and high frequency polling is going to be problematic and performance inefficient.

[nathav]

Thank you for your response.

The issue with the CTI is the complexity of the development. I need something that is not too complex, and with the perfmon, I have all the data I need about the hunt:

• Number of members connected
• Number of calls in the queue
• Number of calls active and answered by agents
• Maximum wait time in the queue

That is why I am considering using this API to receive the data.

What do you mean by "limited high frequency polling"? That is the limitation I am searching for.