1. The call is initiated via the CTI manager and then connects the two phone devices.
2. I am pretty sure for this one you could derive the duration time through CTI event messages that are sent to your TAPI app while montioring the devices and the call. You should be getting events for when the call is connected and when it is disconnected. You can view this in your TAPI logs. Beyond that, if you can deal with the data in a less than realtime scenario you can pull the CDR records using the CDRonDemand API in the Serviceability APIs https://developer.cisco.com/site/sxml/discover/overview/cdr-on-demand/.
(using Python and the Flask Library)
An oAuth integration allows you to have an application "do stuff on your behalf".
This is a topic that can be quite complex to understand. For that reason I created this Python code to make it as easy as possible to...
It may be easier than you think.
After some customer requests I started writing code in Python. A few days later the script was ready.
What can it do?
ADD LOGO or image to your virtual background (using a domain/email address/URL/local-file)
Contact Center Knowledge Base
The Contact Center knowledge base contains information about developer topics for Finesse and Task Routing. For one-on-one help with these products, you can open a ticket at https://developer.cisco.com/site/support/. For...
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Step 1Step 2Step 3How does oAuth work?More projects
The browser-based Finesse Agent Desktop 12.5, that ships with the Cisco Unified CCE / CCX contact center solutions, has made massive strides in the performance of its underlying infrastruct...