Retreiving Call data using JTAPI

[harshadayyala2004]

Hi,

I am working on retreiving call related data using JTAPI. I was able to get few fields using few classes in the JTAPI library. But I was unable to get the information such as Campaign name, Campaign Id, Call Started time, Disconnected Time, Duration. Are there any classes(in jtapi library) which provides this information? and Are there any classes which provides all call related data(call variables)?

[upchaurasia]

Using JTAPI you can not able to get Campaign name, Campaign Id, because these parameters are related to Contact Center Setp(UCCE/UCCX), use Finesse API for that. Using JTAPI library you can develop third party call control application. You can get call related parameters like call id, calling no., called no., call events(alerting, established, disconnected etc. To get time and duration you need to store  call start time from the alerting/dialing event and on disconnected , calculate duration.

Thanks,

Umesh