About upchaurasia

upchaurasia · ‎09-26-2019

Thanks for reply Gerry. I am asking because Finesse Desktop is already running and we are implementing Softphone on Salesforce CRM which will communicate to our Finesse Connector. Finesse Connector will communicate to Finesse Server and Finesse Notification Service. Customer wants to use Finesse desktop and Salesforce CRM Softphone Client parallel. Reason for Use of Finesse desktop is there is some gadgets running inside Finesse Desktop client. Thanks & Regards, Umesh

upchaurasia · ‎09-26-2019

Hello Cisco Team, Can you please let us know how many subscription allowed by the Cisco Finesse Notification service for UCCE Finesse & UCCX Finesse? Will there be any issue if we are running 1000+ agents ? For each agent there will be subscription with Cisco Finesse Notification Service. Thanks & Regards, Umesh

upchaurasia · ‎09-10-2019

Hi Denise, You are correct we are getting requestId back in first error event which is "Generic Error". I think it should be returned with every event related to that request e.g. if request was for MakeCall then it should be present in every event related to that call. Can you please request these 2 things to product team i.e. dialednumber in case of BAD_DESTINATION and requestId value? This will help to other Cisco Developer also. Thanks & Regards, Umesh

upchaurasia · ‎09-09-2019

Hi Denise, Thanks for reply. When we get generic error event we get the requestId which we passed. Can you please check If we can get same in case of BAD_DESTINATION. This will also help us. Thanks & Regards, Umesh

upchaurasia · ‎09-08-2019

Hello, We are using Finesse 11.0 API. In MAKECALL request if we pass the invalid number we get the BAD_DESTINATION stateCause but <dialedNumber></dialedNumber> and <requestId></requestId> is blank. Can you please check about this bug and let me know if it fixed in any version. <item id='ead80a6f-1b1a-47ec-b2c2-ee5f3fc2dea447'><notification xmlns="http://jabber.org/protocol/pubsub"><Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>2015</fromAddress><id>17845221</id><mediaProperties><DNIS></DNIS><callType>AGENT_INSIDE</callType><dialedNumber></dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>2015</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-09-09T05:55:46.539Z</startTime><state>INITIATING</state><stateCause></stateCause><stateChangeTime>2019-09-09T05:55:46.539Z</stateChangeTime></Participant></participants><state>INITIATING</state><toAddress></toAddress><uri>/finesse/api/Dialog/17845221</uri></Dialog></dialogs></data><event>POST</event><requestId></requestId><source>/finesse/api/User/47483648/Dialogs</source></Update></notification></item> Regards, Umesh

upchaurasia · ‎08-13-2019

starttime for Agent2 will be the time when Agent2 enters into conference.

upchaurasia · ‎08-12-2019

Hi, Here is call scenario - - Agent1 receives inbound call from customer and answered (callId1, starttime1) -Agent1 initiates consult call (callid2, starttime2) to Agent2 - Agent2 answered call (callid2, starttime2) -Agent1 convets consult call in conference call (conference callid1) what should be starttime at agent2 after call conferenced? We are getting neither starttime1 nor stattime2. Thanks & Regards, Umesh

upchaurasia · ‎08-05-2019

Hi, Have you tried with Pidgin? What was the response in Pidgin? Regards, Umesh

upchaurasia · ‎08-01-2019

Thanks Denise. Yes it's Cisco Finesse Tomcat. I was working with Finesse version 10.5. I can see in Finesse 11.6 document, response of SystemInfo has statusReason - <SystemInfo> <deploymentType>UCCE<deploymentType> <peripheralId>5001</peripheralId> <license></license> <currentTimeStamp>2014-01-27T13:07:08.687Z</currentTimeStamp> <status>IN_SERVICE</status> <statusReason></statusReason> <timezoneOffset>300</timezoneOffset> <xmppDomain>xmppserver.xyz.com</xmppDomain> <xmppPubSubDomain>pubsub.xmppserver.xyz.com</xmppPubSubDomain> <primaryNode> <host>10.1.1.1</host> </primaryNode> <secondaryNode> <host>10.1.1.2</host> </secondaryNode> </SystemInfo> Thanks & Regards, Umesh

upchaurasia · ‎08-01-2019

Hi, Apart from SystemInfo, is there any other API which can tell us extactly which service is down out of below 3- - Cisco Tomcat - Cisco Finesse Notification Service - ICM Agent PG (CTI PG) Thanks & Regards, Umesh

upchaurasia · ‎07-21-2019

Hello Denise, I checked with CALL_DATA_UPDATE_EVENT and CallReferenceId is blank in CALL_DATA_UPDATE also. Here is the event details - received bytes - 376MsgType: 25 Param Tag: 25 Param Tag: 47 Param Tag: 12 Param Tag: 82 Param Tag: 82 Param Tag: 82 Param Tag: 82 Param Tag: 82 Param Tag: 82 Param Tag: 23 Param Tag: 24 MsgType: CALL_DATA_UPDATE_EVENT, BodyLength: 282 MonitorId: 0 PeripheralID: 5000 PeripheralType: 17 NumCTIClients: 1 NumNamedVars: 6 NumNamedArrays: 0 CallType: 2 ConnectionDeviceIDType: 1 CallID: 17806227 CalledPartyDisposition: 0 CampaignID: -1 QueryRuleID: -1 ConnectionDeviceID: 2029 ANI: CallerEnteredDigits: 111111111 UserToUserInfo: CallVar[1]: CallVar[2]: CallVar[3]: CallVar[4]: CallVar[5]: CallVar[6]: CallVar[7]: CallVar[8]: CallVar[9]: CallVar[10]: WrapupData: NamedVar[user.microapp.app_media_lib]: test NamedVar[user.microapp.input_type]: D NamedVar[user.microapp.locale]: en-us NamedVar[user.microapp.media_server]: http://192.168.4.175 NamedVar[user.ecc.lookupType]: 1 NamedVar[user.ecc.lookupValue]: 111111111 AccountNumber: PhoneNumber: CallReferenceID: Actually I don't see param tag 223 in event. Is it possible for you to check in your lab and let me know if you are getting this value in any event? Protocol version is 16. Thanks & Regards, Umesh

upchaurasia · ‎07-20-2019

Thanks Denise. I will check in CALL_DATA_UPDATE_EVENT. Regards, Umesh

upchaurasia · ‎07-19-2019

Waiting for response from Cisco team or any other member of this forum. Regards, Umesh

upchaurasia · ‎07-17-2019

Hi All, We are developing CTI Bridge application using UCCE GED-188 protocol version 16 , UCCE Version is 10.5. We are able to receive all events and unpack successfully except UNSPEC datatype parameter like UserToUserInfo, CallReferenceID both are blanl. CallReferenceID is important for us as it is CUCM CallId (as per GED-188 document) - CallReferenceID (optional) - For Unified CCE systems where the Unified CM provides it, this will be a unique call identifier. - UNSPEC 32 ------------------------------------------------ MsgType: BEGIN_CALL_EVENT, BodyLength: 280 MonitorId: 0 PeripheralID: 5000 PeripheralType: 17 NumCTIClients: 0 NumNamedVars: 6 NumNamedArrays: 0 CallType: 2 ConnectionDeviceType: 1 CallID: 17803302 CalledPartyDisposition: 0 ConnectionDeviceID: 2029 ANI: 2029 DNIS: 2009 DialedNumber: 1003 CallerEnteredDigits: 1111111 CallWrapupData: UserToUserInfo: CallVar[1]: CallVar[2]: CallVar[3]: CallVar[4]: CallVar[5]: CallVar[6]: CallVar[7]: CallVar[8]: CallVar[9]: CallVar[10]: NamedVar[user.microapp.app_media_lib]: test NamedVar[user.microapp.input_type]: D NamedVar[user.microapp.locale]: en-us NamedVar[user.microapp.media_server]: http://192.168.4.175 NamedVar[user.ecc.lookupType]: 1 NamedVar[user.ecc.lookupValue]: 1111111 RouterCallKeyDay: 152868 RouterCallKeyCallID: 229 RouterCallKeySeqNo: 2 CallReferenceID: COCConnectionCallID: -842150451 -------------------------------------------------- Can anyone suggest us either UCCE CTI Server sets CallReferenceID in BEGIN_CALL_EVENT or not? Thanks & Regards, Umesh

upchaurasia · ‎05-29-2019

To stop you can call stopMonitor or disconnect call from supervisor device. Can you provide JTAPI logs when your application unable to start monitor/whisper? Thanks & Regards, Umesh

upchaurasia · 09-26-2019

Thanks for reply Gerry.I am asking because Finesse Desktop is already running and we are implementin...

upchaurasia · 09-26-2019

Hello Cisco Team, Can you please let us know how many subscription allowed by the Cisco Finesse Noti...

upchaurasia · 09-10-2019

Hi Denise, You are correct we are getting requestId back in first error event which is "Generic Erro...

upchaurasia · 09-09-2019

Hi Denise, Thanks for reply.When we get generic error event we get the requestId which we passed. Ca...

upchaurasia · 09-08-2019

Hello, We are using Finesse 11.0 API. In MAKECALL request if we pass the invalid number we get the B...

upchaurasia · 08-13-2019

starttime for Agent2 will be the time when Agent2 enters into conference.

upchaurasia · 08-12-2019

Hi, Here is call scenario -- Agent1 receives inbound call from customer and answered (callId1, start...

upchaurasia · 08-05-2019

Hi, Have you tried with Pidgin? What was the response in Pidgin? Regards,Umesh

upchaurasia · 08-01-2019

Thanks Denise.Yes it's Cisco Finesse Tomcat. I was working with Finesse version 10.5.I can see in Fi...

upchaurasia · 08-01-2019

Hi,Apart from SystemInfo, is there any other API which can tell us extactly which service is down ou...

upchaurasia · 07-21-2019

Hello Denise, I checked with CALL_DATA_UPDATE_EVENT and CallReferenceId is blank in CALL_DATA_UPDATE...

upchaurasia · 07-20-2019

Thanks Denise. I will check in CALL_DATA_UPDATE_EVENT. Regards,Umesh

upchaurasia · 07-19-2019

Waiting for response from Cisco team or any other member of this forum. Regards,Umesh

upchaurasia · 07-17-2019

Hi All, We are developing CTI Bridge application using UCCE GED-188 protocol version 16 , UCCE Versi...

upchaurasia · 05-29-2019

To stop you can call stopMonitor or disconnect call from supervisor device. Can you provide JTAPI lo...

Date Registered	‎08-03-2008 11:08 PM
Date Last Visited	‎10-10-2019 12:29 AM
Total Messages Posted	187
Total Helpful Votes Received	31

Re: Number of XMPP Subscription allowed...

Number of XMPP Subscription allowed by ...

Re: BAD_DESTINATION Case - Dialed Numbe...

Re: BAD_DESTINATION Case - Dialed Numbe...

BAD_DESTINATION Case - Dialed Number Bl...

Re: call Starttime value in conference ...

call Starttime value in conference call...

Re: xmpp client error

Re: Finesse API to get exactly which se...

Finesse API to get exactly which servic...

Re: CallReferenceID blank in BEGIN_CALL...

Re: CallReferenceID blank in BEGIN_CALL...

Re: CallReferenceID blank in BEGIN_CALL...

CallReferenceID blank in BEGIN_CALL_EVE...

Re: Whisper Coaching Start/End

Re: Number of XMPP Subscription allowed by UCCE Finesse & UCCX Finesse

Number of XMPP Subscription allowed by UCCE Finesse & UCCX Finesse

Re: BAD_DESTINATION Case - Dialed Number Blank

Re: BAD_DESTINATION Case - Dialed Number Blank

BAD_DESTINATION Case - Dialed Number Blank

Re: call Starttime value in conference call using Finesse API

call Starttime value in conference call using Finesse API

Re: xmpp client error

Re: Finesse API to get exactly which service is Down

Finesse API to get exactly which service is Down

Re: CallReferenceID blank in BEGIN_CALL_EVENT with UCCE 10.5 GED-188 Protocol Version 16

Re: CallReferenceID blank in BEGIN_CALL_EVENT with UCCE 10.5 GED-188 Protocol Version 16

Re: CallReferenceID blank in BEGIN_CALL_EVENT with UCCE 10.5 GED-188 Protocol Version 16

CallReferenceID blank in BEGIN_CALL_EVENT with UCCE 10.5 GED-188 Protocol Version 16

Re: Whisper Coaching Start/End