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- About upchaurasia
upchaurasia
Contributor
Having more than 20+ years of experience which includes -
- Product development & Deployment (Coding, Integration, Testing, Reviews & deployments_
-Requirement gathering and analysis
-Design of product/project modules based on requirements
-Project management and monitoring
-Always involves in R&D to deliver the quality and most appropriate way of solution
-Active participant in multiple UC&C forums
Expertise:
Vast experience of Unified Communication & Collaboration domain from the CTI era-
- Played various role (From developer to Product Manager) in Siemens for the Contact Center Suit (Which includes IVR, ACD,Voicelogger,TTS,ASR,PBX,Dialogic cards etc)
-Good knowledge of Cisco Unified Communication & Collaboration platform and APIs
-Good knowledge of Siemens HiPath & Nortel PBX
- Delivered multiple projects related to CTI/UC&C domain using threading, socket, multicast. JMF using different languages like C++, JAVA and .Net
• Cisco JTAPI
• Administration XML
• Extension Mobility Service API
• CURRI
• Dialogic HMP
• JMF
• Cisco Jabber Web SDK for Voice, Video, Presence, IM, Voice Mail and WebEx integration
• Cisco RISPort API (Serviceablity XML API)
• Cisco CUPS API
• Cisco Unity API
• Cisco WebEx API
-UCCX,UCCE,CVP,Finesse,GED-188,CUIC related development
Having more than 20+ years of experience which includes -
- Product development & Deployment (Coding, Integration, Testing, Reviews & deployments_
-Requirement gathering and analysis
-Design of product/project modules based on requirements
-Project management and monitoring
-Always involves in R&D to deliver the quality and most appropriate way of solut
Recent Badges
Stats
Member since
08-03-2008
182
Posts
31
Helpful
6
Solutions
Created by
upchaurasia
in Contact Center
in Contact Center
08-13-2019
11:45 PM
08-13-2019
11:45 PM
starttime for Agent2 will be the time when Agent2 enters into conference.
... View more
Created by
upchaurasia
in Contact Center
in Contact Center
08-12-2019
12:00 AM
08-12-2019
12:00 AM
Hi, Here is call scenario - - Agent1 receives inbound call from customer and answered (callId1, starttime1) -Agent1 initiates consult call (callid2, starttime2) to Agent2 - Agent2 answered call (callid2, starttime2) -Agent1 convets consult call in conference call (conference callid1) what should be starttime at agent2 after call conferenced? We are getting neither starttime1 nor stattime2. Thanks & Regards, Umesh
... View more
Labels:
08-05-2019
07:45 AM
Hi, Have you tried with Pidgin? What was the response in Pidgin? Regards, Umesh
... View more
- Tags:
- finesse
Created by
upchaurasia
in Contact Center
in Contact Center
08-01-2019
09:08 PM
08-01-2019
09:08 PM
Thanks Denise. Yes it's Cisco Finesse Tomcat. I was working with Finesse version 10.5. I can see in Finesse 11.6 document, response of SystemInfo has statusReason - <SystemInfo> <deploymentType>UCCE<deploymentType> <peripheralId>5001</peripheralId> <license></license> <currentTimeStamp>2014-01-27T13:07:08.687Z</currentTimeStamp> <status>IN_SERVICE</status> <statusReason></statusReason> <timezoneOffset>300</timezoneOffset> <xmppDomain>xmppserver.xyz.com</xmppDomain> <xmppPubSubDomain>pubsub.xmppserver.xyz.com</xmppPubSubDomain> <primaryNode> <host>10.1.1.1</host> </primaryNode> <secondaryNode> <host>10.1.1.2</host> </secondaryNode> </SystemInfo> Thanks & Regards, Umesh
... View more
- Tags:
- finesse
Created by
upchaurasia
in Contact Center
in Contact Center
08-01-2019
03:29 AM
08-01-2019
03:29 AM
Hi, Apart from SystemInfo, is there any other API which can tell us extactly which service is down out of below 3- - Cisco Tomcat - Cisco Finesse Notification Service - ICM Agent PG (CTI PG) Thanks & Regards, Umesh
... View more
Labels:
Created by
upchaurasia
in Contact Center
in Contact Center
07-21-2019
10:01 PM
07-21-2019
10:01 PM
Hello Denise, I checked with CALL_DATA_UPDATE_EVENT and CallReferenceId is blank in CALL_DATA_UPDATE also. Here is the event details - received bytes - 376MsgType: 25 Param Tag: 25 Param Tag: 47 Param Tag: 12 Param Tag: 82 Param Tag: 82 Param Tag: 82 Param Tag: 82 Param Tag: 82 Param Tag: 82 Param Tag: 23 Param Tag: 24 MsgType: CALL_DATA_UPDATE_EVENT, BodyLength: 282 MonitorId: 0 PeripheralID: 5000 PeripheralType: 17 NumCTIClients: 1 NumNamedVars: 6 NumNamedArrays: 0 CallType: 2 ConnectionDeviceIDType: 1 CallID: 17806227 CalledPartyDisposition: 0 CampaignID: -1 QueryRuleID: -1 ConnectionDeviceID: 2029 ANI: CallerEnteredDigits: 111111111 UserToUserInfo: CallVar[1]: CallVar[2]: CallVar[3]: CallVar[4]: CallVar[5]: CallVar[6]: CallVar[7]: CallVar[8]: CallVar[9]: CallVar[10]: WrapupData: NamedVar[user.microapp.app_media_lib]: test NamedVar[user.microapp.input_type]: D NamedVar[user.microapp.locale]: en-us NamedVar[user.microapp.media_server]: http://192.168.4.175 NamedVar[user.ecc.lookupType]: 1 NamedVar[user.ecc.lookupValue]: 111111111 AccountNumber: PhoneNumber: CallReferenceID: Actually I don't see param tag 223 in event. Is it possible for you to check in your lab and let me know if you are getting this value in any event? Protocol version is 16. Thanks & Regards, Umesh
... View more
Created by
upchaurasia
in Contact Center
in Contact Center
07-20-2019
06:14 AM
07-20-2019
06:14 AM
Thanks Denise. I will check in CALL_DATA_UPDATE_EVENT. Regards, Umesh
... View more
Created by
upchaurasia
in Contact Center
in Contact Center
07-19-2019
03:21 AM
07-19-2019
03:21 AM
Waiting for response from Cisco team or any other member of this forum. Regards, Umesh
... View more
Created by
upchaurasia
in Contact Center
in Contact Center
07-17-2019
06:13 AM
07-17-2019
06:13 AM
Hi All, We are developing CTI Bridge application using UCCE GED-188 protocol version 16 , UCCE Version is 10.5. We are able to receive all events and unpack successfully except UNSPEC datatype parameter like UserToUserInfo, CallReferenceID both are blanl. CallReferenceID is important for us as it is CUCM CallId (as per GED-188 document) - CallReferenceID (optional) - For Unified CCE systems where the Unified CM provides it, this will be a unique call identifier. - UNSPEC 32 ------------------------------------------------ MsgType: BEGIN_CALL_EVENT, BodyLength: 280 MonitorId: 0 PeripheralID: 5000 PeripheralType: 17 NumCTIClients: 0 NumNamedVars: 6 NumNamedArrays: 0 CallType: 2 ConnectionDeviceType: 1 CallID: 17803302 CalledPartyDisposition: 0 ConnectionDeviceID: 2029 ANI: 2029 DNIS: 2009 DialedNumber: 1003 CallerEnteredDigits: 1111111 CallWrapupData: UserToUserInfo: CallVar[1]: CallVar[2]: CallVar[3]: CallVar[4]: CallVar[5]: CallVar[6]: CallVar[7]: CallVar[8]: CallVar[9]: CallVar[10]: NamedVar[user.microapp.app_media_lib]: test NamedVar[user.microapp.input_type]: D NamedVar[user.microapp.locale]: en-us NamedVar[user.microapp.media_server]: http://192.168.4.175 NamedVar[user.ecc.lookupType]: 1 NamedVar[user.ecc.lookupValue]: 1111111 RouterCallKeyDay: 152868 RouterCallKeyCallID: 229 RouterCallKeySeqNo: 2 CallReferenceID: COCConnectionCallID: -842150451 -------------------------------------------------- Can anyone suggest us either UCCE CTI Server sets CallReferenceID in BEGIN_CALL_EVENT or not? Thanks & Regards, Umesh
... View more
- Tags:
- ged-188
Labels:
05-29-2019
02:08 AM
To stop you can call stopMonitor or disconnect call from supervisor device. Can you provide JTAPI logs when your application unable to start monitor/whisper? Thanks & Regards, Umesh
... View more
Created by
upchaurasia
in Call Control
in Call Control
05-29-2019
02:05 AM
05-29-2019
02:05 AM
Cisco JTAPI can help you for this task and freedom to apply logic as per your requirements. Thanks & Regards, Umesh
... View more
Created by
upchaurasia
in Call Control
in Call Control
05-29-2019
01:59 AM
05-29-2019
01:59 AM
Hi Ben, CUCM JTAPI library is only for CUCM endpoints (pls. check supported device list) and not for Contact Center. Using JTAPI library you can get events for the activity happening on telephone/device endpoints e.g. Alerting/Ringing, Answered/Established, Disconnect etc. For Agent state you need to use corresponding CTI Protocol or Finesse API. Regards, Umesh
... View more
Created by
upchaurasia
in Contact Center
in Contact Center
04-30-2019
09:40 PM
04-30-2019
09:40 PM
Hi All, Is it possible to associate newly created custom call variable layout (not default one) to a UCCX campaign? if yes, how? Thanks & Regards, Umesh
... View more
Labels:
Created by
upchaurasia
in Call Control
in Call Control
07-09-2018
10:56 PM
07-09-2018
10:56 PM
Please check your CTI Port CSS. Agent number should be valid and reachable from CTI Port DN. Regards, Umesh
... View more
Created by
upchaurasia
in Call Control
in Call Control
07-04-2018
01:59 AM
07-04-2018
01:59 AM
Third party devices are not in Cisco's JTAPI supported device list. (https://developer.cisco.com/site/jtapi/documents/cti-tapi-jtapi-supported-device-matrix/) Regards, Umesh
... View more
Created by
upchaurasia
in Contact Center
08-13-2019
08-13-2019
starttime for Agent2 will be the time when Agent2 enters into
conference.
Created by
upchaurasia
in Contact Center
08-12-2019
08-12-2019
Hi, Here is call scenario -- Agent1 receives inbound call from customer
and answered (callId1, start...
Created by
upchaurasia
in Contact Center
08-01-2019
08-01-2019
Thanks Denise.Yes it's Cisco Finesse Tomcat. I was working with Finesse
version 10.5.I can see in Fi...
Created by
upchaurasia
in Contact Center
08-01-2019
08-01-2019
Hi,Apart from SystemInfo, is there any other API which can tell us
extactly which service is down ou...
07-21-2019
Hello Denise, I checked with CALL_DATA_UPDATE_EVENT and CallReferenceId
is blank in CALL_DATA_UPDATE...
07-17-2019
Hi All, We are developing CTI Bridge application using UCCE GED-188
protocol version 16 , UCCE Versi...
05-29-2019
To stop you can call stopMonitor or disconnect call from supervisor
device. Can you provide JTAPI lo...
05-29-2019
Cisco JTAPI can help you for this task and freedom to apply logic as per
your requirements. Thanks &...
Created by
upchaurasia
in Call Control
05-29-2019
05-29-2019
Hi Ben, CUCM JTAPI library is only for CUCM endpoints (pls. check
supported device list) and not for...
Created by
upchaurasia
in Contact Center
04-30-2019
04-30-2019
Hi All, Is it possible to associate newly created custom call variable
layout (not default one) to a...
07-09-2018
Please check your CTI Port CSS. Agent number should be valid and
reachable from CTI Port DN.Regards,...
Public Statistics
| Date Registered | 08-03-2008 11:08 PM |
| Date Last Visited | 08-22-2019 03:37 AM |
| Total Messages Posted | 182 |
| Total Helpful Votes Received | 31 |
Helpful Votes Given To
Helpful Votes From
| User | Helpful Count |
|---|---|
| 5 | |
| 1 | |
Anonymous
| 4 |
| 2 | |
| 1 |
