Hello, We are working on Agent Greeting application for Cisco WebEx Teams client (Version: 41.6.1.19...

This is for our Agent Greeting application for Non-BIB Cisco phones. JTAPI agent greeting API requir...

Thanks David for reply. Actually we have Agent Greeting application and one of feature we want to im...

Hi, Is there any JTAPI API available to check if calling number & called number exists in CUCM witho...

After answer of the call consult call can be initiated and then conferenced so we need to wait for a...

Hi Denise, In a dialog agent is also a participant. 2001111AGENT_DEVICEAbove mediaAddress is agent D...

Hi, We want to build a conference call from user phone when user initiates an outbound PSTM call. 3r...

It's Finesse 12.5.1. I need to collect cop version from site. Thanks & Regards,Umesh

Hi, We are receiving NULL state for agent in XML received from Finesse Notification Server - 5084225...

There is rtCSQssummary table which contains your required information. Below forum URL can help you ...

As per Finesse Web Services Developer Guide this is part of 12.5(1) release. Here is the details fro...

Hi Denise, As per "User—Get List of Phone Books" description - This API allows a user to get a list ...

Thanks for reply Denise. Is this categorization for phone book came after Finesse release 11.0? Rega...

But "Phone Book - Get List" doesn't come under configuration API. I think creating, modifying & dele...

With Finesse 12.5, peripheral issues helps to understand CTI loser level errors. Regards,Umesh