Hi Martha,
Thanks very much for the update and explanation, much appreciated and very
reassuring! I will try out the new search tool and let you know if I run
into trouble
Cheers,
Phil Dotchon
Senior Advisory Specialist
IBM Global Technology Services
IBM Bristol, No.1 The Square, Temple Quay, Bristol BS1 6DG
Telephone: +44 (0)117 929 5953
Mobex: 37273911 Mobile: +44 (0)7802 936 744
Email: phil_dotchon@uk.ibm.com
Cisco Certified Internetworking Expert #6632
Cisco Certified Wireless Design Specialist
Cisco Certified Advanced Wireless Field Specialist
"Network: anything reticulated or decussated at equal distances with
interstices between the intersections"
Samuel Johnson 1755. Just goes to prove that networking has always been
complicated.
mgarrioc
24/08/2011 22:28
Please respond to
"cisco-support@sgaur.hosted.jivesoftware.com"
To
Philip Dotchon/UK/IBM@IBMGB
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Subject
- Re: Bug Toolkit does not give search results back
Cisco Support Community
Re: Bug Toolkit does not give search results back
created by Martha Garriock in Bug Toolkit - View the full discussion
Hi Rob, Phil, Steven, Roger, Davide, Kristine and other Bug Toolkit users,
My name is Martha Garriock and I am the Senior Manager, responsible for
our online troubleshooting tools. Phil you are absolutely right, our tool
is broken. In fact, this is only one of two major issues that my team is
working on. We recognize that the blank page issue, and the performance
issues that you are all experiencing is totally unacceptable. Please know
that we have our best people working on it, and as soon as we have line of
sight of a fix, we will be on this forum letting you know. Please keep
the feedback coming, especially with details on what you are trying to
search, as it helps in our troubleshooting.
The good news is that our team is working on getting you a brand new Bug
Search Tool - one that is fast, easy to use, and gives you a voice in
rating the quality of our release notes (future release). This tool is
currently in Beta, and while it isn?t perfect (we are working on making it
easier to use, and navigate), it works ! We encourage you to use it while
we fix the BTK issue. We also encourage you to provide us feedback on
this new tool, as we continue to refine it before General Availability.
Cisco Bug Search Service URL : www.cisco.com/cisco/psn/bssprt/bss
Bug Search Service Help Page :
http://www.cisco.com/web/applicat/cbsshelp/help.html
Bug Search Service release notes for known issues:
http://www.cisco.com/web/applicat/cbsshelp/releaseupdate.html
Please accept my apologies on the state of Bug Toolkit, and please know
that both my team, and my management team are doing everything possible to
get it resolved.
Cheers,
Martha Garriock
Senior Manager, Support Web Troubleshooting Tools
mgarrioc@cisco.com
416-306-7047
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