05-20-2010 02:30 AM - edited 03-20-2019 07:52 PM
05-21-2010 07:07 AM
Hi
To better assist you with below case, it would be great if you can help me answer below questions:
1) Are you trying to insert a fault, and observing a RP failure ?
2) How did you get awareness about "CSCdy68195" that you tried to see in Bug Toolkit ?
Thanks
Arun
05-23-2010 11:35 PM
I have troubles with boot Cisco 7604 equiped by SUP720.
IOS is software crashed and system goto rommon.
I copy paste output from console to output intepreter and find this bugId.
05-24-2010 07:14 AM
Hi
Thanks for your reply.
Can you please share console output you have entered into the Output Interpreter for me to do a quick check ?
Thanks
Arun
05-24-2010 07:43 AM
05-25-2010 01:16 PM
Hi
Thanks for providing output analysis page, and also the console output information with traceback information.
1) While the output interpreter correctly decoded back the traceback information provided you the related bugs. One thing to note here is that CSCdy68195 was fixed in "12.2(17a)SX & 12.1(19.4)E" as shown in the fixed in column of output interpreter analysis page. I see that your 76xx platform is running a image later than this i.e. "12.2(33)SRD4". So i feel you might be looking at a different issue.
2) Also based on the console log information, i see that your SP booted fine properly, and it was trying to load your RP as seen from (Changing console ownership to switch processor). This message mean your RP fail to boot successfully.
3) Are you trying to load an image for the first time on this router or was it working before ? If you cannot load any image then it might be very likely that you might have a bad cpu daughter card.
Thanks
Arun
05-25-2010 01:28 PM
Hi!
Thank you for your answer.
Can you please descripe how I can check RP from rommon console?
Can be RP broken by incorrect software/field upgrade procedure?
05-25-2010 01:41 PM
Hi
I dont think there is a CLI to check this from the rommon because of the presence of both SP/RP complexity (I confirmed this from an engineer who worked on this platform).
If you are not able to load any image on the router (previously working image etc), might be chance that RP got broken.
You may want to check if you can do a RMA on the router, then one can do some diags to check what is wrong with the hardware.
Thanks
Arun
05-25-2010 01:47 PM
Thank you, Arun!
From you I recieve even more information than excepted.
Thanks.
WBR, Alexey
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