CSCtw80338 - Database is not in sync on both nodes alert in RTMT

[vladimirromero]

Hi team,

I have UCCX version: 

Active Master Version: 11.6.2.10000-38
Active Version Installed Software Options:
uccx-language-pack_26-11.6.2.10000-5.cop
ciscouccx.1162.ES05.9.cop
ciscouccx.1162.ES07.6.cop

admin:show version inactive
Inactive Master Version: 11.5.1.10000-61
Inactive Version Installed Software Options:
No Installed Software Options Found.
admin:

And still show this critical error everyday at 1 am in RTMT: 

Date: Aug 4 01:01:50
Machine Name: 
Severity: Critical
App ID: Cisco AMC Service
Message: : 118: ccepub.mx: Aug 04 2021 06:01:50.580 UTC : %UC_RTMT-2-RTMT_ALERT: %[AlertName=SyslogSeverityMatchFound][AlertDetail= At Wed Aug 04 01:01:50 CDT 2021 on node ccepub, the following SyslogSeverityMatchFound events generated: #012SeverityMatch : Alert#012MatchedEvent : Aug 4 01:01:44 wk-ccepub local7 1 : 726: ccepub.mx: Aug 04 2021 06:01:44.537 UTC : %UC_LIB_DATABASE-1-DB_NOT_IN_SYNC: %[AppID=Cisco Unified CCX Cluster View Daemon][ClusterID=][NodeID=wk-ccepub]: Database is not in sync on both nodes#012AppID : Cisco Syslog Agent#012ClusterID : #012NodeID : ccepub#012 TimeStamp : Wed Aug 04 01:01:44 CDT 2021][ClusterID=][NodeID=ccepub]: RTMT Alert

Can you help me with any recommendation please?

Thanks & regards.

[LanVoice]

I  understand this is an old thread. But ever since I upgraded to UCCX 12.5 we have been having this issue. DBreplication is doing just fine. However, this seems to happen every night during the purge schedule. Some days its so bad it happens several times through the day. RTMT email is blowing up my inbox. Any new information on this anywhere? The two alerts below are triggered everytime there is an issue. I am thinking to change the purge schedule to perhaps earlier in the evening but after normal working hours, while setting the purge retention to 30 days vice 90 months as currently configured.

[RTMT-ALERT-StandAloneCluster] CCXToCUICCVDSyncFailed

[RTMT-ALERT-StandAloneCluster] SyslogSeverityMatchFound

[LanVoice]

Disregard all that. I disabled and re-enabled the CDS/HD after running a DB healthcheck. Check it the following day and all was well.