CSCut04694 - RV325 Router freezes and requires a reboot to recover

[jvillegas2]

I have an RV325 with firmware version 1.1.1.19 and it freezes randomly at least once a day.  Any fix? Need to know if one is coming or will have to return the product

[Mark Malone]

There will be a fix the DEV team would be working on something as service affecting as this , the problem is they do not supply etas for software issues so u could be waiting or 1 could appear next week depending

Try roll back to a firmware release before 1.1.1.12 see if that resolves it until a newer release is available

[jvillegas2]

Thanks for your response markmalone2008.  The original thread I found actually dealt with RV325 units that randomly freeze with firmware 1.1.1.12 and that ver 1.1.1.19 fixes that issue.  However my device (brand new) came with ver 1.1.1.19. 

I think I will just return this unit for another.

Thanks again

[jvillegas2]

Still having the same issue - Cisco had replaced the RV325.  The firmware was ver 1.1.1.19.  Right now I removed all mission critical production out of this router.  I'm not confident of its reliability.  Any updates from Cisco??

[gertjan011]

Same problem here, but cisco wont help me.

Router crased every week, we must reset de router every time. suport is 4 days over time so cisco dont want to help us :)

[jean-michel.gries]

not very frequent freeze but it seems that it is very sensible to IP conflict, and I was wondering if you had the same experience.

Conversely, is there a setting to have a notification or log report instead of complete freeze in that situation.

Any input welcome.

[eismann83]

We had the same issue at my company and after weeks of looking at the log files  getting replacement router and new firmwares - The issue was a bug in the RV325 firmware.  We ended up oping to get refund on the router from cisco.

[hormrithya]

I recently bought RV325. I faced with this issue for the last 2 weeks.

CISCO needs to look at this and get it sort out asap

I am considering to return this to base as well.

[Abdul Nazeer]

Still have this issue on daily basis.. Restart helps

[netprosnc]

I have about 4-5 of these deployed in my company.   Only the main HQ

router with about 10 IPSec tunnels freezes once a week.   Every morning

at 6am I check my remote connectivity just to know if I have to drive in

by 7am before the users come in!   Its crazy to have to deal with this.

I have the latest 1.1.3.19 firmware and its still an issue...

Any fix??

[marct1272]

I have a few clients with either RV320's or RV 325's.  In the past week after 6 months of trouble free operation, 1 of them started experiencing this issue.  The RV325 in question was shipped with firmware v1.1.1.12 and was upgraded to v1.1.1.19 before being put into production.  I do see that there is a newer firmware available (v1.2.1.13) but the Resolved Issues section makes no mention of fixing random freezes.  Any  word on when this might be addressed or do I have my client return their device for a different one?

[BLGUNNERZ]

• I also have the RV325 running 1.1.1.19 and I notice that the external ip goes into a connected (inactive) state, but I also noticed that the host cannot reach the gateway (router) address until I reboot the router at least once a day.  I would like assistance trying to determine the problem.  I do run 2 vlans, and some other networking devices off the RV325 and I think I will try to check reliability after isolating the router.  Any suggestion would be appreciated.

[bruce00010]

We have a client with two RV325 routers (one is a spare) and both freeze. They had 1.1.1.19 and updated to 1.2.1.14 but same problem. Reboot and goes fine for a while and freezes again.. Need a fix Cisco.

[senglish]

As of 02/20/16, Cisco does not have a workaround for this RV325 randomly freezing.  They sent me v1.2.1.13ts-8ARP but it did not fix the freezing. They are refunding me the purchase price.  They asked that I continue running a syslog server so that DEV team can work on a solution but it would not be soon.  I opted for the refund.

[pablo.fuenzalida]

I have the same issue with two RV325, one with v1.2.1.14 and the other with v1.3.1.10!!!

any news about when a hotfix will be available?