This bug triggered for us only because we didn't have a supervisor, agents or CSQ assigned to the "Default" team, because we don't use it. This wasn't a problem until after we upgraded to 12.5, then we started getting this alert on occasion:
RTR : POPULATE call to CUIC failed for teamID ::1.To get the team name,make a REST API GET call for team resource.Run sync CLI command AppID : Cisco Unified CCX Cluster View Daemon ClusterID : NodeID : call-center.mycompany.net TimeStamp : Mon Feb 06 18:33:00 CST 2023.
After assigning a supervisor, agent and CSQ - we then got this alert:
RTR : Failed to grant permissions for the resources: to collection: Default in CUIC.Please run sync CLI command to fix the issue.
I then ran 'utils uccx synctocuic' from CLI on the Publisher node. If no further post from me within a couple weeks of this post, it can be assumed this issue didn't recur or something new didn't pop up.
