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CSCva30394 - Cat3650 may fail to boot on reload

thomas.kroll
Level 1
Level 1

Hi team,

 

can it be that software 16.9.4 is affected by Bug CSCva30394 as well?

Is there a workaround without RMA the unit?

kind regards

thomas

3 Replies 3

Leo Laohoo
Hall of Fame
Hall of Fame

NOTE:  Every 3650 purchased comes with Cisco Enhanced Limited Lifetime Hardware Warranty.  

Console into the switch and reboot.  We want to see what the switch is doing.

Can you boot the switch into ROMMON?

Hi help team,
Here comes the console output unit in reboot situation:


Booting...
Interface GE 0 link down***ERROR: PHY link is down

Getting rest of image
Reading full image into memory...Check base package header ...: done = 16384
Getting rest of image
Reading full image into memory....done
Reading full base package into memory...: done = 30894576
Bundle Image
--------------------------------------
Kernel Address : 0x5342f3b4
Kernel Size : 0x3684e0/3572960
Initramfs Address : 0x53797894
Initramfs Size : 0x19b595c/26958172
Compression Format: mzip

Bootable image at @ ram:0x5342f3b4
Bootable image segment 0 address range [0x81100000, 0x81c14630] is in range [0x80180000, 0x90000000].
@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@boot_system: 377
Loading Linux kernel with entry point 0x816e4a80 ...
Bootloader: Done loading app on core_mask: 0xf

### Launching Linux Kernel (flags = 0x5)

Jan 30 10:58:08.080: %BOOT-3-SYSD_STARTFAIL: R0/0: Failed to launch boot task boothelper_autoupgrade.service ( exit-code )
MM [0] MCU version 21 sw ver 0


Front-end Microcode IMG MGR: found 1 microcode images for 1 device.
Image for front-end 0: /tmp/microcode_update/front_end/fe_type_8_1 update needed: yes

Front-end Microcode IMG MGR: Preparing to program device microcode...
Front-end Microcode IMG MGR: Preparing to program device[0], index=0 ...88464 bytes.
Front-end Microcode IMG MGR: Programming device 0...
% Front-end Microcode IMG MGR: address 0, Could not enable sys_poll


% Front-end Microcode IMG MGR: unable to program device: 0
% Front-end Microcode IMG MGR: malformed microcode cache
Both links down, not waiting for other switches
Switch number is 1

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Cisco IOS Software [Fuji], Catalyst L3 Switch Software (CAT3K_CAA-UNIVERSALK9-M), Version 16.9.4, RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2019 by Cisco Systems, Inc.
Compiled Thu 22-Aug-19 17:33 by mcpre



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Jan 30 11:00:32.270: %PMAN-3-PROCHOLDDOWN: R0/0: pman: The process platform_mgr has been helddown (rc 134)


FIPS: Flash Key Check : Begin
FIPS: Flash Key Check : End, Not Found, FIPS Mode Not Enabled
cisco WS-C3650-24PD (MIPS) processor (revision W0) with 832441K/6147K bytes of memory.
Processor board ID FDO2333M4NA
2048K bytes of non-volatile configuration memory.
4194304K bytes of physical memory.
250456K bytes of Crash Files at crashinfo:.
1609272K bytes of Flash at flash:.
0K bytes of WebUI ODM Files at webui:.

Base Ethernet MAC Address : 2c:f8:9b:e2:88:80
Motherboard Assembly Number : 73-15894-07
Motherboard Serial Number : FDO23330P8Q
Model Revision Number : W0
Motherboard Revision Number : A0
Model Number : WS-C3650-24PD
System Serial Number : FDO2333M4NA


Chassis 1 reloading, reason - Reload command



@thomas.kroll wrote:
Jan 30 10:58:08.080: %BOOT-3-SYSD_STARTFAIL: R0/0: Failed to launch boot task boothelper_autoupgrade.service ( exit-code )

CSCvs67145