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CSCvd51152 - Revert upon WBRS update failure should revert to previous version

miller-p
Level 1
Level 1

This caveat has been labeled an enhancement, but is clearly a bug.  Who expects their WSA to become unusable if it fails to get an update?

1 Reply 1

esuljevic
Level 1
Level 1

What is more interesting that, wbrs updates takes 1-4 hours depending on whatever is being downloaded, and you can schedule updates in minutes, but wsa is never gonna be able to finish updates in minutes. This should really be a BUG, not enhancement...every few months there is some update to wbrs that fails, and update process is reverting wbrs database to factory defaults and continues to do so for week or two. Would not mind if it is reverting to previous working database...but reverting to factory defaults gives me headache. I opened 3 or 4 cases for this BUG and got nothing....I am very angry that Cisco is not escalating this problem for years....I suppose that lots of people are not blocking uncategorised URLs so this problem has little impact or goes unnoticed, but I bet that lots of people are hit by this BUG but they are not aware of it.

 

Logs:

Sat Sep  8 07:49:49 2018 Info: wbrs Reverting to factory due to unexpected update failure
Sun Sep  9 07:49:52 2018 Info: wbrs Reverting to factory due to unexpected update failure
Fri Sep 14 07:58:17 2018 Info: wbrs Reverting to factory due to unexpected update failure
Fri Sep 14 14:12:46 2018 Info: wbrs Reverting to factory due to unexpected update failure
Sat Sep 15 07:50:27 2018 Info: wbrs Reverting to factory due to unexpected update failure
Sat Sep 15 20:01:28 2018 Info: wbrs Reverting to factory due to unexpected update failure
Sun Sep 16 08:01:16 2018 Info: wbrs Reverting to factory due to unexpected update failure
Sun Sep 16 20:00:53 2018 Info: wbrs Reverting to factory due to unexpected update failure
Mon Sep 17 08:01:22 2018 Info: wbrs Reverting to factory due to unexpected update failure
Mon Sep 17 12:22:16 2018 Info: wbrs Reverting to factory due to unexpected update failure
Mon Sep 17 19:51:19 2018 Info: wbrs Reverting to factory due to unexpected update failure
Tue Sep 18 08:02:03 2018 Info: wbrs Reverting to factory due to unexpected update failure
Tue Sep 18 15:42:00 2018 Info: wbrs Reverting to factory due to unexpected update failure
Thu Sep 20 07:51:40 2018 Info: wbrs Reverting to factory due to unexpected update failure
Thu Sep 20 13:30:30 2018 Info: wbrs Reverting to factory due to unexpected update failure
Fri Sep 21 07:51:44 2018 Info: wbrs Reverting to factory due to unexpected update failure
Fri Sep 21 20:05:36 2018 Info: wbrs Reverting to factory due to unexpected update failure
Sat Sep 22 08:02:57 2018 Info: wbrs Reverting to factory due to unexpected update failure
Sun Sep 23 07:51:39 2018 Info: wbrs Reverting to factory due to unexpected update failure
Wed Sep 26 19:52:24 2018 Info: wbrs Reverting to factory due to unexpected update failure
Thu Sep 27 08:02:56 2018 Info: wbrs Reverting to factory due to unexpected update failure
Thu Sep 27 12:51:23 2018 Info: wbrs Reverting to factory due to unexpected update failure

 

Updates are set to 12h....almost all September we had zero wbrs intelligence and protection as database is set to factory default. That is not acceptable.