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CSCvh05429 - Hunt Pilot name not displayed for huntgroup calling

loizosko
Level 1
Level 1

i have same issue.

when somebody calls it does not show if it is for the hunt pilot or for you.

i am running cucm 12.0.1.22010-1

the 8841 phones were running 12-0-1SR1-1

i upgraded the phones to 12-1-1SR1-4 

and still having the same issue

anybody has any ideas?

the 12 versions are not mentioned in this bug as affected or fixed releases

 

 

4 Replies 4

timhughsmith
Level 4
Level 4

Hi,

 

I've bumped into something similar on CUCM 12.5 SU1 upgrade.

We see it on a 9951 running sip9951.9-4-2SR4-1

Going to check on other phones, not sure if it's CUCM or Phones.

 

It does seem similar to your bug ID, but again our versions don't match.

 

I know it's an old question, but I'll pop conclusions in for reference.

 

Cheers,

 

Tim

So the force was not strong here :)

 

Used the work around here - normalisation script and SIP profile - this worked nicely

https://community.cisco.com/t5/unified-communications/hunt-pilot-alerting-name-not-working-in-11-5-su6/td-p/3867489

 

Also tried putting "" around the alerting name, and this also worked.

 

Bug details..

 

** for 99xx phones : I do not see any fix here.

** for  7800  >> CSCvn39109. This is an enhancement for firmware so not sure when this will be fixed

** For 88xx series:  CSCvh05429. fixed in latest and latest ES releases.

 

Cheers,

 

Tim.

 

I tried the Lua script from the other post, as well as the double quote trick, and neither worked for me.

 

I did make my own Lua script, which works for me, and on both 7800 and 8800 phones though.

 

M = {}

local function hunt_uri_rollback(msg)

    local old_call_info = msg:getHeader("Call-Info")
    local new_call_info = string.gsub(old_call_info, "huntpiloturi=\"%%22(.*)%%22(.*)\";", "huntpiloturi=\"%1\"%2;")
    msg:modifyHeader("Call-Info", new_call_info)

end

M.outbound_INVITE = hunt_uri_rollback
M.outbound_UPDATE = hunt_uri_rollback

return M

Jay DeRonck
Level 1
Level 1
The problem still exists in version 12.5.1.11900-146