CSCvn43779 - Mac_webexapp Outlook 16.20 (181120) has compatibility issue with verion <= 33.6.4 - 4

[Jayhoo]

Any iteration of Mac Outlook 16.20+ will not work with any current variant of WebEx Meetings App, even the update that was just released hours ago.

[carlosrua28]

Have you tried quitting Cisco Webex Meetings and Outlook and starting Outlook before starting Cisco Webex Meetings?

[Jayhoo]

Funny, I've done a different variation to that - I've quit both, opened WebEx first, then Outlook - It'll work properly 25% of the time.  When I try to open Outlook first, it'll either give me the same incompatibility error message or simply crash Outlook.

I opened a support case and got a response telling me to download an attached newer client, but nothing was attached. 

[carlosrua28]

Have you tried installing the 39.2.1.5 version of Webex meetings. You can get it from here https://join-test.webex.com/webappng/sites/join-test/dashboard/download.

[Roadrunnr]

Just installed 39.2.2.4 from the link that carlosrua28 posted.

This worked!

[jdigangi]

No dice for me fresh install of Mojave 10.14.4 running Outlook 365 16.25 (19040100) with Webex 39.2.4.2.  I can start either program in either order its never worked for me.

[jdigangi]

I was able to get this working by toggling the plugin agent in privacy and security Attached are snap shots, i hope this helps others

[tj.quirk@quantum.com]

Starting Outlook before WebEx worked for me. Thank you.

[JMonty]

This is super annoying and going on for way too long not to be resolved by now!

[satroutr]

Same issue with outlook version 16.23 and webex version 39.1.6.4 on mac