CSCvx73795 - Agents getting disconnected in Chrome 88

[SteveH1]

We are currently on and have been advised by TAC that we are hitting this bug in our current version System version: 12.5.1.11002-481 (su2-ES03)

Please advise what WK or patch to apply for a fix for  our current version 

[fschreiber]

Hello,

Did you get a solution or workaround for the issue ?

Seems we are facing it on same version.

[SteveH1]

We were advised to move to ES04 but browsers are updated all the time without our control  so instead we implemented the following workaround for the issue with a group policy  :

https://chrome.google.com/webstore/detail/disable-automatic-tab-dis/dnhngfnfolbmhgealdpolmhimnoliiok

We implemented on test machine first before rolling out to all agents' browsers. 

This worked for us and the annoying issue went away .  Chrome is our only supported browser for Finesse agents so we did not do the following but i think this is the same workaround for Edge but please check on same and implement on test machine first as this is untested for us 

Control the IntensiveWakeUpThrottling feature (admx.help)

Bon Chance ! :- )

[SteveH1 · Accepted solution]

Hi there Steve,

We were advised to move to ES04 but browsers are updated all the time without our control  so instead we implemented the following workaround for the issue with a group policy  :

https://chrome.google.com/webstore/detail/disable-automatic-tab-dis/dnhngfnfolbmhgealdpolmhimnoliiok

We implemented on test machine first before rolling out to all agents' browsers. 

This worked for us and the annoying issue went away .  Chrome is our only supported browser for Finesse agents so we did not do the following but i think this is the same workaround for Edge but please check on same and implement on test machine first as this is untested for us 

Control the IntensiveWakeUpThrottling feature (admx.help)

Bon Chance ! :- )