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CSCwn57846 - WebexCC Call shows queue tagged in report but not in flow
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04-10-2025 04:14 PM
This bug has been tagged against an issue we are seeing where calls are getting stuck in queue when there is a race condition between an agent becoming available, and the queue block marking the call with a skill to stop targeting due to a threshold queueing time being reached. It seems to occur only then those two events happen very close to each other (described as a race condition). I'm looking for workaround suggestions here as the issue impacts KPI's when it occurs.
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Cisco Bugs
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Cloud
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