This bug has been tagged against an issue we are seeing where calls are getting stuck in queue when there is a race condition between an agent becoming available, and the queue block marking the call with a skill to stop targeting due to a threshold ...

This bug has been associated with an issue we are seeing monthly where calls progress into a queue, caller remains in queue and never progresses on to (in our case, callback) the treatments after the queueing node.  This results for us, with a call t...