Is it possible to open a case from a discussion in Cisco Support Community

[Mirjana Popovic]

Hi,

If there is tech discussion on the problem, and that one is not resolved, can customer open a case from discussion?

If yes how and what are the requirements.

Thank you,

Mirjana

[mionan]

You should open a TAC case and you can reference the support forum where you originally discussed the problem. 

Three Ways to Get Support 

Email: tac@cisco.com

Online: www.cisco.com/techsupport/servicerequest

Phone Support: For a list of global contact numbers, go to: www.cisco.com/en/US/support/tsd_cisco_worldwide_contacts.html

US: 800-553-2447

TAC Resource Guide:

http://www.cisco.com/en/US/services/ps2827/ps2978/services_overview0900aecd8039b86e.pdf

[Rob Huffman]

Hi Mirjana,

Yes, this feature is available. Check out the related FAQ below;

https://supportforums.cisco.com/document/52251/open-service-request-within-discussion-faq

Cheers!

Rob