is this bug even fixed

Tobias Junghans · ‎12-01-2016

Hi,

is there a fix available for Bug CSCuu70668 becuase a customer of mine is getting a "cf_duplicate_invocation_rejection" error.

Thanks,

Tobias

Palani Mohan · ‎12-01-2016

Tobias

This is not to be viewed as a traditional bug. Cisco determined a need to change the behavior. In releases with the fix, you can expect the following behavior.

Userid locked out after 5 failed attempts for a period of 5 min. If customer uses a wrong password 5 times, customer will get locked out for 5 min.

Behavior change is implemented in 11.0(1) and subsequent releases.

Kind regards .... Palani

Tobias Junghans · ‎12-06-2016

Hi Palani,

is any other issue known which show this error message because my customer get this error during the agent is logged in and for instance gets a call.

Thanks,

Tobias

Palani Mohan · ‎12-13-2016

Hi Tobias

Regret the delay in responding. Kindly consider engaging TAC/Cisco as I am suspecting that live/interactive troubleshooting may be required.

Sincerely ... Palani