I receive the same alerts from my SMA M670 who is at the version 10.0.0-055 since I upgraded my 2 C370 to the version 9.7.2-047.
No more message tracking, message reporting on my M670.
The Critical message is:
TRANSFER: The following centralized services and hosts have been unreachable for file transfer:
Centralized Service "Message Tracking" has not connected to host 10.177.30.84 in 133 minutes.
Centralized Service "Message Tracking" has not connected to host 10.177.30.86 in 133 minutes.
Serial Number: 782BCB6479D3-D5ZP9S1
Timestamp: 21 Jul 2016 22:15:20 -0400
As you can see in the image never-conneccted-m670.png the appliance said that he never connected to my 2 appliances c370 for Centralized Reporting and Centralized Message Tracking.
The other image explained the error that i received when i try to established connection with one of my c370 appliance in the menu edit email security appliance on my M670.
System Analyst University of Quebec in Montreal
email : firstname.lastname@example.org
In my case, the SMA is in version 10.0.0-096. Following Cisco investigation, it seems the appliance is affected by a SNMP bug. CPU usage goes very high and the SMA becomes slow. Because of this slowness, there is a connection timeout between the ESA and the SMA. After x timeouts, the ESA is blocking internally the IP address of the SMA. See bug-id CSCvb10032.
A fixed release should be available soon. The workaround is to disable SNMP on the SMA. For the moment, I upgraded to 10.1.0-037 (not listed as affected) and still have the SNMP enabled.
I will continue to monitor and give a feedback here.
The version 10.1.0-037 has been added to the fixed releases list for the SMA. I confirm it fixes the issue. No need to disable SNMP.
You may have to open a service request in case of ESA has internally blocked the IP address of the SMA, after several download failed. The TAC will re-authorize transfer.
Hope it can help some of you.