I CAN'T DOWNLOAD MY PDF CERTIFICATE

[cahacevedo]

I managed to pass my CCNA certification, I already received an email where I can download my PDF certificate from my profile, but nothing is displayed on my profile.

IN FACT, IN MY PROFILE IT IS NOT ABLE TO SEE THAT I APPLIED THE EXAM, BUT IN MY EMAIL ACCOUNT I HAVE ALL THE EMAILS FROM WHEN I REGISTERED TO DO IT AND THE ONES I ARRIVED FROM THAT I ACCREDITED IT CORRECTLY

I ALREADY RAISED A CASE WITH CISCO BUT THEY DIDN'T GIVE ME AN ANSWER, WHAT CAN I DO?

[Hilda Arteaga]

Hi @cahacevedo 

I’m so sorry about what you have experienced. With whom you have raised a case?

Also, if you know your Cisco instructor/agent you can ask him/her directly for assistance.

Asl well, I know the account of Cisco Learning network in Cisco helps to cover these and other questions faster than the support team. Perhaps you can give a try (via Direct Message) https://www.facebook.com/learningatcisco/

[bill.king1]

If it helps you in the interim, look at your certificate for the certificate verification number in the bottom left hand corner. If you go to cisco.com/go/verifycertificate, does it show as valid?