07-11-2024 12:40 PM
I want to determine our test takers' rights when taking Cisco CCNP tests. I experienced a bizarre situation while taking my CCNP exam.
My main concern here is transparency and the value of service. How can test takers check if this was a Cisco issue, a Pearson Vue issue, or a Pearson Vue test facility issue?
These tests are not cheap, I just need to know the correct procedure to report these problems and the follow to correct them.
Any assistance will be very valuable.
07-11-2024 07:11 PM
@pat-garcia hello, this is really frustrating situation when you do expensive and difficult exams. my personal suggestion is, you can complain to Pearson about the incident. they should have some monitoring systems to make sure everything works before start.
07-18-2024 11:26 AM
Hi @pat-garcia
I am very sorry to hear about your issue during your exam at the testing center. From your feedback and comments, I can understand how that was a frustrating experience. For assistance and investigation into your inquiry, I would highly encourage you to reach out to Pearson VUE Customer Service at ( https://home.pearsonvue.com/cisco/contact ) to report the issue. In addition, after you are provided with a Pearson VUE incident number, I would recommend opening a case with the Cisco L@C Centralized support team ( https://www.cisco.com/go/certsupport ) to submit your feedback, along with the Pearson VUE incident number for further review.
07-28-2024 12:44 PM
Thanks, I have submitted a support request to PearsonVue support and waiting for their response. I will update this post when I get an answer.
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