DNAC PnP image install failed

pholos · ‎06-16-2023

Hello Everyone,

I'm trying to update a switch image using DNA Center's PnP functionnality.

I get the following error :NCOB04023: Failed to install image on the device. (PnP Service Error 1826. Switch is not in installed mode. Abort.)

Does anyone know how t solve it ?

I tried the no boot system / boot system flash:packages.conf commands to put switch (9300L) in INSTALL mode, but it didn't work.

The IOS version I'm trying to push on switch is cat9k_iosxe.17.06.05.SPA.bin.

PS : The pnp works when I don't change switch image

Thanks !

Leo Laohoo · ‎06-16-2023

@pholos wrote:
Switch is not in installed mode.

Post the complete output to the following switch commands:

sh version
dir

I am suspecting the switch is currently in Bundle Mode.

pholos · ‎06-16-2023

This is the result of the sh version command, we can see that the switch is indeed in INSTALL Mode
Switch Ports Model              SW Version        SW Image              Mode
------ ----- -----              ----------        ----------            ----
*    2 29    C9300L-24P-4X      17.03.04          CAT9K_IOSXE           INSTALL

This is the output of the dir command :

Switch#dir
Directory of flash:/

212993 drwx             4096 Jun 16 2023 09:04:49 +00:00 core
204801 drwx             4096 Jun 16 2023 08:58:34 +00:00 .installer
147459 -rw-          2097152 Jun 16 2023 08:58:28 +00:00 nvram_config_bkup
147458 -rw-          2097152 Jun 16 2023 08:58:28 +00:00 nvram_config
204804 drwx             4096 Jun 16 2023 08:58:24 +00:00 pnp-tech
319489 drwx             4096 Jun 16 2023 08:58:24 +00:00 pnp-info
147460 -rw-       1027574083 Jun 16 2023 08:58:13 +00:00 cat9k_iosxe.17.06.05.SPA.bin
147464 -rw-             4272 Jun 16 2023 08:52:08 +00:00 dir_copy
147463 -rw-              616 Jun 16 2023 08:50:19 +00:00 vlan.dat
147462 -rw-                0 Jun 16 2023 08:49:40 +00:00 dope_hist
147478 -rw-            16928 Jun 16 2023 08:49:40 +00:00 rdope_out.txt
147479 -rw-               89 Jun 16 2023 08:49:39 +00:00 rdope.log
221185 drwx             4096 Jun 16 2023 08:49:26 +00:00 .prst_sync
147473 -rw-          5242880 Jun 16 2023 08:47:00 +00:00 ssd
147476 -rwx             2049 Jun 16 2023 08:46:42 +00:00 svl_ipc.tcl
147475 -rw-           134458 Jun 16 2023 08:46:42 +00:00 memleak.tcl
147461 -rw-              382 Jun 16 2023 08:46:31 +00:00 boothelper.log
262176 drwx             4096 Jun 16 2023 08:46:29 +00:00 dc_profile_dir
147472 -rw-              814 Jun 16 2023 08:46:18 +00:00 bootloader_evt_handle.log
204803 drwx             4096 Jun 16 2023 08:44:32 +00:00 .dbpersist
270344 drwx             4096 Mar 27 2023 12:28:57 +00:00 log_msg.txt
262203 drwx             4096 Nov 15 2022 05:12:46 +00:00 log
147492 -rw-              152 Oct 20 2022 12:57:23 +00:00 .fpga_upg_run.log
147491 -rw-              795 Oct 20 2022 12:57:23 +00:00 mcu_debug.txt
147485 -rw-              988 Oct 20 2022 12:57:23 +00:00 .packages.verify.log
147484 -rw-             2665 Oct 20 2022 12:56:08 +00:00 fpgahelper.log
147488 -rw-              116 Oct 20 2022 12:56:08 +00:00 .mb_fpgapackages.log
147487 -rw-             1552 Oct 20 2022 12:56:07 +00:00 preboothelper.log
147481 -rw-              311 Oct 20 2022 12:56:07 +00:00 .bootpackages.verify.log
147474 -rw-              152 Oct 20 2022 12:56:07 +00:00 .iox_alt_hdd_cleanup.log
237569 drwx             4096 Oct 20 2022 12:55:41 +00:00 .rollback_timer
147494 -rw-             7715 Oct 20 2022 12:54:50 +00:00 packages.conf
262206 -rw-             7715 Oct 20 2022 12:51:11 +00:00 cat9k_iosxe.17.03.04.SPA.1.conf
262217 -rw-         47407779 Oct 20 2022 12:51:11 +00:00 cat9k-rpboot.17.03.04.SPA.pkg
262216 -rw-             9220 Oct 20 2022 12:50:40 +00:00 cat9k-wlc.17.03.04.SPA.pkg
262215 -rw-         14431236 Oct 20 2022 12:50:40 +00:00 cat9k-webui.17.03.04.SPA.pkg
262214 -rw-         29717512 Oct 20 2022 12:50:40 +00:00 cat9k-srdriver.17.03.04.SPA.pkg
262213 -rw-         57082884 Oct 20 2022 12:50:39 +00:00 cat9k-sipspa.17.03.04.SPA.pkg
262212 -rw-         34874376 Oct 20 2022 12:50:39 +00:00 cat9k-sipbase.17.03.04.SPA.pkg
262211 -rw-        599221252 Oct 20 2022 12:50:39 +00:00 cat9k-rpbase.17.03.04.SPA.pkg
262210 -rw-             5124 Oct 20 2022 12:50:39 +00:00 cat9k-lni.17.03.04.SPA.pkg
262209 -rw-          2262024 Oct 20 2022 12:50:39 +00:00 cat9k-guestshell.17.03.04.SPA.pkg
262208 -rw-        104526856 Oct 20 2022 12:50:39 +00:00 cat9k-espbase.17.03.04.SPA.pkg
262207 -rw-         18289676 Oct 20 2022 12:50:39 +00:00 cat9k-cc_srdriver.17.03.04.SPA.pkg
262189 drwx             4096 Oct 17 2022 08:33:28 +00:00 .rommon_sync
262191 -rw-             7715 Oct 17 2022 08:25:41 +00:00 cat9k_iosxe.17.03.04.SPA.conf
147482 -rw-             1448 May 27 2022 01:12:53 +00:00 2022_05_27T01_12_51.802022.xml
344066 drwx             4096 May 27 2022 01:04:46 +00:00 guest-share
327681 drwx             4096 May 27 2022 01:04:41 +00:00 onep
303105 drwx             4096 May 27 2022 00:59:08 +00:00 Tbot
262178 drwx             4096 May 27 2022 00:59:00 +00:00 sys_report
262145 drwx             4096 May 27 2022 00:58:59 +00:00 tech_support
245761 drwx             4096 May 27 2022 00:58:57 +00:00 ss_disc
221188 drwx             4096 Apr 29 2022 01:55:15 +00:00 gs_script

The packages.conf file is present, and the dna was also able to transfer the cat9k_iosxe.17.06.05.SPA.bin

Leo Laohoo · ‎06-16-2023

Switch 2? Is this a stack?

pholos · ‎06-16-2023

It used to be a stack, but I removed it for the tests. The switch is in standalone mode. Also, I was wrong the switch is a 9200L not a 9300L. The image was recommended for 9300. Is it possible that the image is just node compatible with the device type ?

Leo Laohoo · ‎06-16-2023

The universal image for the 9300 is not compatible with the 9200 (and vice versa).

pholos · ‎06-16-2023

I tried the doing the same on 9300L. Didn't work either.