CCO Login error

[dan.murarasu]

Hi,

I get the following error when trying to login: "There was an error logging in. Check your username and password and try again."

I have direct internet access and I'm pretty sure the credentails I use are correct.

Thanks,
Dan

[Mark Malone]

hi

Is there a proxy in place in the network , I got the same problem until I entered the our local proxy

under settings in advanced section

I would confirm your credentials as well on the actual website just to be sure before troubleshooting anything else  

[dan.murarasu]

Hey Mark,

I've done some due diligence troubleshooting the issue before posting :) so no, there isn't a proxy that's why I mentioned direct internet access. I've checked the advanced settings and made sure that a proxy is not configured to avoid any misconfiguration.

I can login with my credentials on the website without any problems.

At this point I think it might be some access that is needed on my cisco account although not sure what I need to check(I do have access and a few support contracts under my account).

Thanks for replying and let me know if you have any other suggestions.

Cheers,

Dan

[dan.murarasu]

Just in case someone has the same issue, I've unistalled, restarted and installed again and all looks good now.